Video Production IT Network Admin

Job Description

Job Description

Video Production Applications Systems Administrator

Position Overview

Seeking a highly motivated Video Production Network Administrator to join a creative and dynamic team generating "digital- first" video content for the U.S. Department of State.

The Video Production Network Administrator serves as a subject matter expert

coordinating between live production, creative teams, and IT infrastructure within the U.S.

Department of State’s Bureau of Global Public Affairs (GPA), Office of Video Production

(GPA/DC/VID). This role is responsible for supporting pre- and post-production

application ecosystems, and delivering specialized, high-touch desk-side and remote

technical support to creatives primarily operating in a macOS environment.

The engineer ensures seamless interoperability between on-premise video editing

environments and cloud infrastructures, leads patching and release management,

enforces strict Department cybersecurity standards, and directly supports key software

suites including Adobe Creative Cloud, Frame.io, and Google Workspace. In the event of

network outage, serves as “first responder” on behalf of end users and liaises with the

Engineering unit to resume normal operations.

Position Details

● Organization: U.S. Department of State, Bureau of Global Public Affairs (GPA /

Office of Video Production)

● Location: 2200 C Street, NW, Washington, DC (or designated Washington

Metropolitan Area / Telework as authorized)

● Security Clearance Requirement: Moderate Risk Public Trust (MRPT)

● Work Schedule: Regular business hours (0800–1700, M–F) with periodic

surge/after-hours support for live events or major operational requirements

Essential Duties & Responsibilities

macOS & Creative Application Desk-Side Support

Provide direct desk-side and remote technical support to editors, producers, and

creative staff operating on macOS workstations.

macOS desk side support and macOS networking experience is vital for this role.

● Diagnose, troubleshoot, and resolve application-level incidents involving Adobe

Creative Cloud (Premiere Pro, After Effects, Photoshop, Audition), Frame.io

integration, Maxon plugin tools, Google Workspace, Splashtop Remote access

tools, and working with the producer\editors in creating media based workflows.

● User management for all accounts by adding and removing users access

permission on all GPA platforms to include but not limited to, Active Directory,

Adobe Creative Cloud, Maxon, NAS connectivity, and tools provided to limited

users for specific use.

● Manage workstation image deployment, application installation, plugin

configurations, and driver updates tailored for high-performance video rendering

and editing environments.

● Manage testing of all updates and hardware modifications prior to deployment to

users.

● Manage the test environment to replicate current and proposed configurations.

● Respond rapidly to user trouble tickets during normal and surge operational

windows to ensure uninterrupted broadcast and post-production workflows.

System Maintenance, Patching & Asset Management

● Oversee regular maintenance, operating system patching, licensing, and updating

of NAS servers and production LAN components.

● Ensure proper maintenance of host names, device certificates, and network

connectivity between local editing hardware and cloud storage solutions.

● Support the Network Engineering Unit with all network activities to include naming

conventions, IP addressing (static and DHCP), and connection of devices such as

printers, scanners, and camera accessories. OSI (Open Systems Interconnection)

model familiarization and competency in layers 1 through 4.

● Enforce production asset management best practices for tracking, organizing,

versioning, and archiving frequently changing digital media assets.

● Systems configuration management and tagging of all GPA Video assets. Entering

equipment information into CheqRoom for management of location and user

assignment.

● Maintain uninterrupted power supplies with battery replacement and complete unit

replacement and schedule disposition.

● Ensure all local and cloud systems strictly adhere to Department of State IT

security directives, vulnerability remediations, and cloud computing policies (5

FAM 1100).

Modernization, Research & Surge Support

● Conduct research, testing, and implementation of new media tools, scripts,

automated workflows, and software subscriptions not currently deployed in

production.

● Provide expert advice to Video Office leadership regarding future technology

investments, hardware replacements, and infrastructure planning.

● Assist during emergency live-broadcast events or high-priority initiatives requiring

surge support, overnight support, or weekend availability.

Qualifications & Skill Requirements

Minimum Professional Experience

● Experience: Minimum of 3-5 years of dedicated experience in Windows, Linux and

MAC OS computer systems administration, desktop technology support, and

specialized video application support.

● Minimum Education Experience: Bachelors in IT, Computer Science, Engineering or

related field. Industry Certifications are a plus.

Technical & Platform Expertise

● macOS Environment: Expert-level desktop administration and troubleshooting for

Apple macOS hardware and operating systems in a professional media network

environment.

● Application Ecosystem: Working knowledge/familiarity with Adobe Creative Cloud

applications, Frame.io review/approval tools, Google Workspace, and broadcast

asset management tools.

● Cloud & Storage Systems: Hands-on experience with cloud-based architectures,

Amazon Web Services (AWS S3, EC2 instances), and active directory federation.

● Networking & Security: Practical knowledge of network firewalls, VLAN

configurations, SSL/device certificates, and IT security compliance protocols.

Leadership & Soft Skills

Leadership and soft skills

● Strong leadership, team-oriented attitude, and willingness to train and mentor

video editors, producers, and junior technical staff.

● Exceptional verbal and written communication skills to articulate complex technical

workflows to creative staff and government stakeholders.

Techniarts specializes in providing comprehensive video production services tailored specifically for government agencies. Our expertise lies in creating high-quality video content that effectively engages and communicates with stakeholders. We offer a wide range of video products, including compelling social media video content, professional live and recorded broadcasts, and meticulously produced videos for various platforms such as websites, YouTube, and other media outlets. With Techniarts, government agencies can confidently leverage the power of video to effectively reach their target audience and convey their message.

Company Description

Techniarts specializes in providing comprehensive video production services tailored specifically for government agencies. Our expertise lies in creating high-quality video content that effectively engages and communicates with stakeholders. We offer a wide range of video products, including compelling social media video content, professional live and recorded broadcasts, and meticulously produced videos for various platforms such as websites, YouTube, and other media outlets. With Techniarts, government agencies can confidently leverage the power of video to effectively reach their target audience and convey their message.