Learning Experience Designer

Learning Experience Designer

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions.

We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

Overview

We're looking for a Learning Experience Designer who can contribute from day one. You'll lead and collaborate on academies, simulations, and enterprise learning experiences that help Signature HealthCARE employees and leaders make better decisions and improve performance in a complex, highly regulated post-acute care environment.

Position is located at our Corporate Office in Louisville, KY.

This is a hands-on role: you'll own projects end to end, from needs analysis and design strategy through build, launch, and measurement, while serving as a trusted learning consultant to senior leaders. You'll bring a modern toolkit, including human-centered, action-oriented design, scenario-based and gamified practice, AI-enabled content production, and evidence-based evaluation.

How You Will Make a Difference

Stakeholder Partnership

• Work with executives as a performance consultant: diagnose the real business problem and recommend the right solution, even when it isn't training
• Turn strategic priorities into clear learning outcomes and success measures that sponsors can approve and champion
• Present concepts, prototypes, and results clearly and briefly, and adapt to feedback while keeping the design sound
• Manage scope, timelines, and expectations across multiple senior sponsors
• Report impact in business terms

Design Learning That Changes Performance

• Lead the full design cycle, from needs analysis through pilot and iteration
• Choose the right method for the problem (iterative ADDIE, SAM/agile, design thinking, action mapping)
• Use backward design to write measurable, behavior-based objectives tied to business outcomes
• Apply learning science, including retrieval practice, spacing, cognitive load, and Merrill's First Principles
• Turn complex clinical, operational, financial, and regulatory content into practical learning
• Build blended assets, including eLearning, microlearning, video, facilitator guides, case studies, and job aids

Build Simulations, Scenarios, and Gamified Practice

• Design realistic simulations and scenarios where learners practice real decisions and get feedback
• Use whole-task design (such as 4C/ID) with tasks that increase in difficulty
• Build AI-enabled role-plays for high-stakes conversations
• Design structured debriefs aligned to healthcare simulation standards (INACSL, PEARLS)
• Add game mechanics, such as branching decisions, levels, and leaderboards, where they add value
• Create scoring guides, rubrics, and facilitator tools, and partner with SMEs to keep scenarios accurate

Shape Leadership and Enterprise Programs

• Design leadership curricula aligned to our capability framework, values, and priorities
• Build cohort journeys combining prework, live and virtual sessions, simulation, coaching, and application assignments
• Focus on decision-making, accountability, communication, coaching, and performance management
• Design for transfer with reinforcement, performance support, and job aids
• Keep improving programs using learner feedback and performance data

Produce With Modern and AI-Enabled Technology

• Use AI-enabled authoring, video, avatar, and voice tools to produce quality content faster
• Design for mobile-first access, UDL, and accessibility standards (WCAG 2.2, Section 508)
• Support virtual, hybrid, and in-person delivery
• Partner with Learning Operations, LMS admins, and IT, and uphold design standards and version control

Measure Impact and Improve

• Build evaluation strategies that go beyond completion to capture behavior change and business impact (Kirkpatrick, Phillips, LTEM)
• Define practical measures such as decision quality, confidence, and observed application
• Use data and feedback to refine solutions and share insights with leaders
• Stay current on instructional design, simulation, gamification, and AI in learning

What You Need to Make a Difference

• Required
  • Bachelor's degree in instructional design, learning technologies, education, organizational development, or a related field
  • 7+ years designing and developing learning in corporate, healthcare, leadership development, or similarly complex environments
  • Portfolio showing leadership development, simulation, scenario-based, or gamified learning you built, with the analysis, design rationale, and results behind it
  • Proven success influencing executives and senior stakeholders, including presenting recommendations and managing expectations
  • Fluency in modern design methods (iterative ADDIE, SAM/agile, design thinking, action mapping, performance consulting) and the judgment to choose among them
  • Working knowledge of learning science and complex-skill design (retrieval and spacing, cognitive load, multimedia principles, 4C/ID, Merrill's First Principles)
  • Strong skills in objective writing, scenario and assessment design, and evaluation beyond satisfaction and completion
  • Hands-on expertise with modern authoring and AI-enabled production tools, and the ability to learn new ones quickly
  • Experience designing blended programs (eLearning, instructor-led, virtual, simulation, microlearning, video, performance support)
  • Strong project management skills, able to run multiple projects with minimal direction
  • Excellent writing, storytelling, visual design, facilitation, and communication skills
  • Sound judgment in a fast-paced, regulated environment, balancing creativity with compliance, quality, and speed
• Preferred
  • Master's degree in a related discipline
  • Experience in healthcare, skilled nursing, post-acute care, or another regulated industry
  • Credentials such as CPTD, APTD, ATD Master Instructional Designer, PMP, or AI-related certifications
  • Experience designing AI-enabled role-play, conversational practice, or adaptive learning
  • Familiarity with LMS and LXP platforms, learning analytics and xAPI, and digital badging

Our exceptional Benefits Package and Signature Perks include the following and more!

Live with Purpose at Signature HealthCARE

Our exceptional benefits and Signature Perks are designed to support your health, wealth, and well-being, including:

• Medical, Dental & Vision Coverage
• First Stop Health Virtual Healthcare
• 401(k) & Roth 401(k)
• Company-Paid & Voluntary Life Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO) & Holiday Incentive Pay
• Tuition Reimbursement & Tuition Discounts with Select Universities
• Student Debt Assistance (eligible SNF RNs & LPNs)
• Uniform Allowance
• Partner Perks Discount Program
• Perfect Attendance Program
• Pay Advance & Next Day Pay
• Employee Assistance Program (EAP)
• Support Beyond Benefits with VitalLink and the Signature Inspire Foundation

At Signature HealthCARE, our team members are empowered—not just encouraged—to use their talents and abilities to solve problems. Our culture is built on three pillars: Learning, Spirituality, and Intra-preneurship.

Each pillar has dedicated initiatives that strengthen our culture and create opportunities for growth.

Come see what the revolution is all about!

Signature HealthCARE is an Equal Opportunity/Affirmative Action Employer. We are committed to creating an inclusive workplace for all applicants and stakeholders.