Peer Advocate

Peer Advocate

Freedom Village has been transforming the lives of participants in need for almost three decades for veterans and families to end the cycle of homelessness, addiction, and poverty. Headquarters are in Sandy Springs, GA and with seven facilities across metro Atlanta, Mary Hall Freedom Village has been transforming the lives of participants in need for almost three decades. We strive to break the cycle of homelessness, addiction, mental illness, and poverty. If you believe in the empowerment of women, children, veterans, and their families, please consider the employment opportunity below.

The Peer Advocate provides support services to the housing team on a night shift by performing the following duties:

• Assist in incoming residents in settling into living quarters by conducting a search of baggage and personal items, escorting them to assigned quarters, distributing bedding and personal care items, and providing introductions to roommates.
• Follows-up on recent housing vacancies by washing and collecting used bedding and personal items left by previous consumers.
• Maintains residential apartments by decorating, ensuring necessary appliances are available, furniture, fixtures, and appliances are in safe and clean condition.
• Reviews electronic logbook from previous shift to ensure knowledge of communications throughout previous shift and to assist consumers with issues or concerns not resolved from previous shift.
• Informs Housing staff of any incidents needing immediate attention and completes incident reports when needed.
• Make daily rounds and apartment inspections to ensure that all participants are at their designated locations/appointments and ensure cleanliness of apartments. Documents findings and concerns from daily rounds and inspections. Reports as necessary.
• Answer incoming calls and respond to callers in an appropriate manner and distribute all messages to appropriate staff.
• Occasionally provides supportive services (i.e., reflection groups, and affirmations) and other therapeutic activities to participants and their children to effect positive changes in behavioral and/or social settings.
• Make daily entries in electronic logbooks for other staff members concerning consumers and events.
• Makes copies of work order requests and forwards to rental office, files copies of work orders in appropriate binder.
• Assists in conducting initial and random searches of consumers and visitors' belongings and properly disposes of inappropriate items.
• Logs new medication and provides medication monitoring for consumers.
• Gathers daily paperwork, makes copies when necessary, and files and/or distributes as appropriate.
• Distributes mail to Housing staff and residents.
• Conduct initial and random urine screens on consumers.
• Assembles and monitors residents for house meetings.
• Provides transportation services to consumers as needed.
• Informs program service staff in writing of client encounters, progress and concerns that required documentation in client permanent chart.
• Perform other duties as required or assigned which are reasonably within the scope of this job classification.

Requirements

Minimum Qualifications

• Must be able to pass background screening which includes fingerprinting and drug testing.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Must have a good 3-year Motor Vehicle Report.
• Must be able to work 3rd shift
• The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

General Performance

• Resource Management - Provides appropriate use of resources including company property, supplies, people, and cost reductions.
• Quality of Work - Delivers quality work; takes ownership and accepts responsibility for work outcomes and makes suggestions to improve effectiveness and efficiency of work processes.
• Customer Service - Provides employees, participants, clients, and the general public with appropriate service in a timely, courteous, and efficient manner.
• Time Management - Coordinates assigned tasks and activities to maximize the effectiveness of efforts. Prioritizes the order to do tasks and makes sure that they are done on schedule.
• Attendance - Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.
• Communication Skills - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading listening and interpersonal skills.
• Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior, and professionalism in all interactions.
• Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.