Energy Client Engagement Specialist

Here is a great opportunity to be the face of the Kitsap Community Resources Energy Department and work directly with Kitsap County residents in need of energy assistance. The Energy Assistance program assists income-eligible renters and homeowners by providing financial assistance to pay their electric, natural gas, oil, propane, and wood. You can go home knowing you helped members of the Kitsap County community!

KCR offers comprehensive benefits including paid time off for vacation, sick days, and holidays, along with 100% employer-paid medical, dental, vision, life, and disability coverage for employees. In addition, we provide a 6.5% employer contribution to 401K after the first year, plus access to employee assistance, wellness initiatives, and professional growth and development training programs.

Please apply at  ( ( ( . If you need assistance with your application please contact Human Resources.

Job Title: Client Engagement Specialist
Department: Energy
Fixed Hourly Wage: $21.03
Position Type: Full Time, Non-Exempt, Monday- Friday 8 am- 4:30 pm
Direct Supervisor: Energy Manager
Work Environment: In person office setting, meets with employees and clients

Job Summary
This position is responsible for scheduling clients for all of KCR's Energy Assistance Programs and file maintenance. This position works directly with individuals seeking assistance with their energy bills, we work with vulnerable and low-income populations. This position provides urgent relief for a high volume of clients on a daily basis.

KCR Mission, Vision, & Core Values 

Mission:
Kitsap Community Resources (KCR)is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.

Vision:
We exist with a clear vision of creating a community where everyone has an opportunity to thrive.

Core Values:
Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.

• Integrity – taking care to honor our commitments in an ethical manner
• Compassion – genuinely empathizing with those we serve
• Excellence – demonstrating a high level of performance in all we do
• Diversity – showing honor and respect to all individuals we serve
• Collaboration – so we seek out partnership opportunities
• Teamwork – supporting our employees and partners as we fulfill our mission

Job Requirements

Qualifications:

1. Required Education: High School Diploma or GED plus 2.5 years' experience in the clerical field preferred.
2. Bi-lingual Spanish or other language preferred.
3. De-escalation skills and conflict management preferred.
4. Must be comfortable working with vulnerable populations: elderly, disabled, mentally ill, as well as those with a history of alcohol and/or substance abuse.
5. Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).

Knowledge, Skills,& Abilities

1. Ability to follow instructions.
2. Demonstrates the ability to complete work with attention to detail and accuracy.
3. Familiar with Windows based programs.
4. Demonstrates ability to interact directly with low-income households and community partners.
5. Demonstrates empathy and works compassionately with the socio-economic problems and needs of low-income populations.
6. Demonstrates articulate written and verbal communication.

Essential Physical and Mental Functions

1. Position requires intermittent sitting, standing, walking, twisting, and bending.
2. Must be able to lift up to 10 to 20 pounds with assistance if needed.
3. Cognitive ability to recognize and address safety concerns.
4. Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.
5. Cognitive and physical abilities to be able to collect, identify, store and secure PII, PHI and other confidential information.

Responsibilities-  Included but are not limited to

1. Ensure compliance with KCR Polices & Procedures.
2. Report to and accepts assignments from the Energy Program Coordinator and Energy Program Manager.
3. Answers email and phone calls in a timely and professional manner, and routes calls when necessary.
4. Performs general administrative tasks including faxing, scanning, and maintaining client files, sorts and distributes mail.
5. Schedules and tracks appointments and informs clients of other community services.
6. Completes preliminary screening of potentially eligible clients for all Energy Programs and obtains accurate documentation.
7. Prints all computer-designed forms used by the Energy Department.
8. Pulls and files back client files for scheduled appointments and establishes holds on accounts when necessary.
9. Sends out applications to homebound, disabled, and mail-in applicants.
10. Covers the main front lobby desk as needed, such as if someone calls out and relieves the front desk person for breaks and lunches.
11. Attends and participates in program and agency staff meetings, conferences, and training sessions.

Work/Life Balance

KCR offers a robust benefits package to support balance between work and life outside the workplace. 

1. Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
2. 100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
3. 6.5% Employer Contribution to 401K after first 12-18 months of employment
4. Employee Assistance Program
5. Employee Wellness Program
6. Employee Growth & Development Training Programs

All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources reserves the right to determine the contents of KCR job descriptions.

Kitsap Community Resources is an “at-will” employer. 

KCR recognizes that ideas come from a varied mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a varied and highly skilled staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.

KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KCR will not tolerate discrimination or harassment.