Retail & Hospitality Associate

Job Description

Job Description

At Joy & Wylde, we believe the best sales experience begins by creating a place people genuinely enjoy being, an experience that encourages people to explore, discover, linger and enjoy themselves. Sales follow naturally when we do that exceptionally well.

We are looking for a part-time Retail & Hospitality Associate who shares that philosophy and genuinely enjoys meeting people and making them feel welcome & well cared for.

The Role

The Retail & Hospitality Associate works across Joy & Wylde's boutique, café, gallery and riverside hospitality spaces, helping create an exceptional experience for every guest.

This is a varied, hands-on position. During the course of a day, you might help someone discover the perfect piece of jewelry, prepare a cappuccino, talk with a visitor about a local artist, serve lunch and wine on the riverside lawn, wrap a gift, refresh a merchandise display or simply make someone feel especially welcome.

The ideal candidate is warm, engaging and attentive, with a natural instinct for hospitality and an appreciation for beautiful things and beautiful environments.

The Guest Experience

Your most important responsibility is helping create an environment people love being in.

That includes:

• Shopping & discovery: Welcoming guests into the boutique and gallery, learning what interests them and helping them discover artwork, jewelry, home décor, gifts and artisan-made products.
• Café & dining: Preparing and serving coffee, specialty beverages, café food, wine, beer and cocktails with warmth and attention to presentation.
• Relaxation & hospitality: Helping make our riverside lawn and gathering spaces places where guests feel comfortable lingering over a drink, lunch, conversation or afternoon by the river.
• Service: Making every guest feel genuinely welcomed and cared for, whether they're purchasing a cup of coffee, looking for a special gift or considering a significant piece of art.

Great hospitality requires paying attention. We want someone who notices when a guest needs assistance, when a table needs attention, when a display could look better or when there is an opportunity to make someone's visit a little more special.

Boutique & Gallery

Joy & Wylde is highly curated, and our associates should be curious about the things we sell and enthusiastic about sharing them with others.

You'll:

• Welcome and assist boutique & gallery customers.
• Learn about our artists, makers, products and their stories.
• Help customers select gifts, jewelry, home décor, artwork and other merchandise.
• Practice thoughtful, consultative selling rather than high-pressure sales.
• Process purchases and carefully package and wrap merchandise.
• Replenish products and maintain displays.
• Help receive, price and stock merchandise.
• Keep the boutique and gallery beautiful, organized and inviting.

You don't need to arrive knowing everything about art, jewelry or design. You do need to be curious and interested in learning.

Café & Hospitality

You'll also be an active member of our café and hospitality team.

Responsibilities include:

• Taking and fulfilling guest orders.
• • Preparing coffee and specialty beverages.
  • Preparing and serving café food and light dining.
  • Serving wine, beer and cocktails when legally permitted.
  • Delivering food and beverages to guests indoors and on the riverside lawn.
• Maintaining high standards for food and beverage presentation.
• Clearing and resetting tables and hospitality areas.
• Restocking café products and supplies.
• Maintaining a clean, organized and attractive café.
• Assisting with opening and closing procedures.
• Following food-safety and alcohol-service requirements.

Prior café, restaurant or barista experience is helpful, but we're happy to teach the right person.

Sales

Hospitality comes first, but helping guests buy things they'll enjoy is an important part of the job.

We don't believe in hovering over customers or pressuring them to make a purchase.

Instead, we expect our team to engage guests, ask questions, understand what interests them, make thoughtful suggestions and know enough about our products to help customers make confident choices.

Joy & Wylde is a boutique, art gallery, café and gathering place located alongside the Crystal River in historic Redstone, Colorado. We offer a highly curated collection of home décor, jewelry, gifts, artisan goods and fine art alongside specialty coffee, café fare, wine and cocktails. Guests can explore the boutique and gallery, enjoy food and drinks, attend special events, or simply relax alongside the river on our lawn. We represent exceptional artists while welcoming visitors from Aspen, Snowmass, Vail, Telluride, and around the world.

Company Description

Joy & Wylde is a boutique, art gallery, café and gathering place located alongside the Crystal River in historic Redstone, Colorado. We offer a highly curated collection of home décor, jewelry, gifts, artisan goods and fine art alongside specialty coffee, café fare, wine and cocktails. Guests can explore the boutique and gallery, enjoy food and drinks, attend special events, or simply relax alongside the river on our lawn. We represent exceptional artists while welcoming visitors from Aspen, Snowmass, Vail, Telluride, and around the world.