Patient Access Representative
Access Dubuque
Patient Access Representative
Southwest Health
1 Positions
ID: 80487
Posted On 09/02/2025
Refreshed On 08/09/2026
Job Overview
Requirements
Must have a high school diploma, GED, or equivalent.
Six months to one year experience with customer relations required
Knowledge of basic office procedures/equipment and computer systems required
Familiarization with medical terminology and prior health care experience preferred
Certification in Basic Life Support (BLS) preferred.
Work Hours
We’re growing and expanding our Patient Access team!
- We are seeking a full-time (36 hours/ week) Patient Access Representative to work as a Float in various departments.
-We are seeking a full-time (40 hours/ week) Patient Access Representative to work Monday- Friday, 7:30 AM- 4:00 PM, in our Orthopedic Institute and Call Center.
- We are seeking a casual (fill in as needed) Patient Access Representative
Job Summary
The primary responsibilities of the Patient Access Representative are to arrange for efficient and orderly registration of Emergency, Inpatients and Outpatients. A patient access representative ensures that accurate patient information is collected and that patients are aware of hospital policies and procedures. These duties will be performed in a “Customer oriented” professional manner.
Essential Job Functions and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Registers patients for services performed at Southwest Health.
Ensures patient records are up-to-date: demographics, employer, and emergency contacts
Scans all necessary paperwork into system (face sheet, insurance card, patients’ order, Driver’s License, and any other signed documentation)
Gathers necessary patient information including outpatient physician orders, diagnosis, emergency notification numbers, and insurance information
Obtains necessary signatures on registration related documents.
Verifies insurance eligibility and benefits.
Obtains Medicaid eligibility from the online Forward Health program and changes the patients account accordingly.
Processes Medicare patients through the designated electronic verification program to obtain medical necessity for scheduled procedures.
Collects/requests out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point-of-service cash reports. Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, or payment plans.
Cross-trains and is well versed in a minimum of three areas of patient access.
Obtains signature from patient on Advance Beneficiary Notice (ABN) if the procedure didn’t pass medical necessity.
Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations.
Adheres to Southwest Health’s value-based behavior standards.
Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
Performs other duties and responsibilities as requested or required.
Contact Information
Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: View phone number on click.appcast.io
Email: [email protected]
Fax: View phone number on click.appcast.io
Benefits
Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.
Primary Contact
13894
Miranda Koch
HR Generalist, Human Resources
View phone number on click.appcast.io
Phone
Phone
Phone
Fax
[email protected]
True
False
True
Job Details
Location
Platteville, WI
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Tuition Reimbursement
Qualifications
Education
High School/GED
Company ID
1250
Job REQ #
# Positions
1
Start Date
20250902
End Date
20261230
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Southwest Health
About the Company
Southwest Health is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic, Eye Center, and rehab services facility in Cuba City, Darlington, and Kieler Wisconsin.
We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. Southwest Health has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These awards and the awards won in the past, speak to the commitment Southwest Health has for safety, patient experience, and creating a healthier southwest Wisconsin. This accreditation marks Southwest Health' fourth consecutive year of receiving the Guardian Excellence award for inpatient Patient Experience.
Southwest Health features four family medicine clinics, four Eye Center locations, Birth Center, a specialty services with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.
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