Senior Business Analyst | Active Secret clearance

Secret Clearance Level Must Be Able to Obtain: Business Process Analysis Tools, Business Requirements Gathering, Functional Requirements Analysis, System Requirements Analysis Certifications: Transform technology into opportunity as a Senior Business Analyst at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. The Naval Enterprise Service Desk (NESD) program is deploying a cognitive Artificial Intelligence (AI) platform integrated with a COTS IT Service Management (ITSM) solution to consolidate Tier 1 IT service desks and automate incident resolution. As the Navy’s solution partner, GDIT is implementing leading-edge technology to support the Navy’s evolving business model. In this role, you will work collaboratively with an agile team of product owners, system users, and developers to capture, document, and refine requirements that populate the Agile sprint backlog. The ideal candidate brings leadership, data analysis, and requirements analysis skills to ensure designed solutions align with business and mission objectives. however, if you have strong business/technical analysis experience and a genuine interest in learning about new technologies, we’d like to speak with you. MEANINGFUL WORK AND PERSONAL IMPACT As a Senior Business Analyst the work you’ll lead the translation of Government stakeholders’ business needs into technical requirements that drive NESD Service Desk capabilities across the Cognitive AI platform, Contact Center, and ITSM suite. Lead the elicitation, analysis, and documentation of business processes and functional requirements for NESD solutions. Perform system function analysis to ensure capabilities align with stakeholder needs and Navy ITSM objectives. Coordinate across business and technology teams to ensure requirements are understood, traceable, testable, and prioritized within the product backlog. Work with developers and engineers to translate functional requirements into technical specifications, user stories, and, where applicable, scripts or configuration details. Maintain and organize requirements, user stories, and supporting artifacts in an agile work management platform (e.g., Participate in and support agile ceremonies (daily stand-ups, sprint planning, sprint reviews/close-out, and backlog refinement). Engage directly with Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions. Support testing activities (e.g., requirements validation, UAT support), ensuring defects are traced back to requirements and that acceptance criteria are met. Our Senior Business Analyst must have: Security Clearance: Active Secret clearance. Experience: 3+ years of experience translating business requirements into technical requirements for software engineering or similar technical teams, including work on complex or multi-system initiatives. Tools: Experience with agile work management platforms (e.g., Bachelor’s Degree in a technical field (ideally Computer Science, Computer Engineering, Electrical Engineering, or related). Work Location: Remote. Experience working on IT service desk or ITSM implementations (e.g., ServiceNow, BMC Remedy/Helix, or similar platforms). Experience with cognitive AI, virtual agents, or chatbots integrated into contact center or ITSM solutions. Hands-on experience working within Scrum or other Agile frameworks, including writing user stories and acceptance criteria. Familiarity with data analytics, reporting, or metrics related to service desk performance and customer experience (e.g., ITIL Foundation, Certified Scrum Master (CSM), or similar). An internal mobility team focused on helping you achieve your career goals Flexibility: Full-flex work week to own your priorities at work and at home Community: 40 Travel Required: None Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at gdit.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans