Career Coach

Job Description

Job Description

If asked to describe the culture here at Metropolitan Family Services, we could do that in one word: COMMUNITY! Reflected in both our internal culture, as well as through the services we provide, community is the heart of all that we do! 

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company's bottom line? Then we'd love to hear from you!

We are now hiring for a full-time Career Coach to join our Merrionette Park Team! 

SALARY: The average starting salary for this position will fall in the range of $45,000and $52,000 annually. Where candidates fall in this range will be based on skill and experience level. 

ESSENTIAL JOB FUNCTIONS:

• Provide outreach to engage targeted Self-Sufficiency caseload.
• Perform situational assessments and vocational explorations.
• 100% of clients assessed will be referred to job readiness training, external workforce partner, or direct job placement.
• Observe and document consumers vocational assets and limitation, ability to engage in competitive employment, need for and ability to benefit from supported employment, including natural supports.
• Develop, implement, and monitor Individual Employment Plans.
• Coordinate and communicate with referral sources, community agencies and providers.
• Refer clients to job readiness training. Of those that attend, 90% of clients who complete job readiness training or other employment preparation services will have improved workforce readiness and career awareness determined by pre and post test.
• Assist 30% of non-working adults will obtain permanent, unsubsidized job in high demand industries. 
• Provide work support and referrals.
• Monitor retention of employment placements at the 30, 60, 90 and 180 days.
• Employer contact as needed to address any barriers or concerns and support client with potential advancement opportunities.
• Services are dictated by need and follow best practice: a) employment program provide rapid attachment for the resident to workforce; b) programming includes job readiness and job training; c) CHA-sponsored programs.
• Follow up with client and referral source to ensure successful completion.
• Assist residents in applying for the Earned Income Tax Credit.
• Handles emergency and crisis situations with residents.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Utilizes a team approach and works with other program staff in the planning and implementation of services.
• With supervisory approval, authorizes limited amounts of financial assistance to clients.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Works effectively with diverse staff and service populations.
• Highly organized. Knowledge of Excel to track economic self-sufficiency data.
• Required to work one Saturday and at least one late night a month.
• Other duties as assigned by supervisor.

KNOWLEDGE, SKILLS, and ABILITIES:

• Works effectively with diverse staff and service populations. 
• Responsible for providing exceptional customer service. 
• Must have exceptional organizational skills. 
• May be required to work one Saturday and at least one late night a month. 
• Written and verbal communication skills Knowledgeable in Microsoft Office.

QUALIFICATIONS:

• High School Diploma or equivalent education and 6+ years of training or demonstrated experience in providing workforce development/case management services for at-risk populations.
• Bachelor’s degree in human resources management, Business, Communications, or a related field and 3+ years of training or demonstrated experience in providing workforce development/case management preferred.
• Demonstrated experience coaching and goal setting.

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screening and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving for work required with personally owned vehicle. Travel between sites required. 

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal. The employee may occasionally lift and/or move up to 50 pounds.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here !

Some highlights include:

• Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.