General Manager (Estepona,Spain)

Job Description

Job Description:\n\nSalary: About Boundless Life Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development. Since our founding in 2021, we've rapidly expanded to eight locations, bringing together over 190 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives. At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future. Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world. The role As an ExpandedGeneral Manager, you are the ultimate local leader and key holder of your Boundless Life location. Your mission is to ensure that families experience an exceptional product and outstanding service across every touchpoint, while leading a high-performing, engaged, and aligned local team. You will oversee the full local operation, ensuring hospitality, education, community, real estate, partnerships, and business performance work together seamlessly. This is a locally based leadership role. You are expected to live in or near the location and be actively present in the day-to-day rhythm of the business. The role requires a strong player-coach mindset: you will lead, enable, and develop your team while also staying close to execution, problem-solving, and the guest experience. Key Responsibilities 1. Local Operations and Service Leadership The General Manager is responsible for the overall performance and smooth running of the location, ensuring all local services work together as one cohesive experience for families. This includes:Overseeing the full local operation across hospitality, education support, community, facilities, partnerships, and local services.Ensuring the location delivers a consistent, high-quality experience across all family touchpoints.Creating clear local ways of working so teams understand responsibilities, escalation paths, and service expectations.Ensuring check-in, check-out, onboarding, cohort starts, and key family-facing moments run smoothly.Identifying operational gaps, service risks, or inefficiencies and implementing practical improvements.Ensuring the location is properly stocked, equipped, and prepared to deliver the expected service standards.Coordinating across local teams to ensure the family experience feels connected, professional, and well managed.Ensuring global standards, processes, and policies are implemented effectively at location level.Creating a culture of ownership, accountability, collaboration, and continuous improvement. 2. Education Team Support and Service Enablement The General Manager plays a key role in ensuring the education service is well supported at location level. The Education Center Director leads the day-to-day educational experience, pedagogical decisions, and learning environment. The General Manager is responsible for ensuring the education team has the structure, resources, support, and working conditions needed to deliver a smooth and high-quality service. This includes:Partner closely with the Education Center Director to ensure the education team is properly supported and integrated into the wider location operation.Ensure the education team has the staffing, schedules, tools, spaces, equipment, and operational support needed to deliver the service effectively.Support the Education Center Director with team wellbeing, team dynamics, and people-related escalations when needed.Identify, escalate, and resolve education-related operational blockers in a timely way.Support the implementation of education policies, safeguarding standards, health & safety requirements, and local compliance expectations.Ensure the education environment is safe, functional, welcoming, and aligned with Boundless Life standards.Support service readiness before each cohort, including team onboarding, space preparation, operational setup, and coordination with local teams.Ensure clear communication and alignment between Education, Hospitality, Community, Operations, and Family Support teams.Partner with global Education and People teams when additional guidance, support, or intervention is required.Monitor the overall health of the education service from an operational, people, and compliance perspective, while respecting the Education Center Directors pedagogical ownership.Ensure families experience the education service as smooth, reliable, professional, and connected to the wider Boundless Life experience.Oversee EC facilities management, including maintenance, repairs, upkeep, space readiness, and health & safety compliance.Manage key operational partnerships supporting the EC and wider location operations, including cleaning, catering, maintenance providers, and other relevant local vendors. 3. Guest Experience and Family Satisfaction The General Manager is accountable for ensuring families have a memorable, high-quality experience throughout their time with Boundless Life. This includes:Driving high guest satisfaction and strong Net Promoter Score results.Building trust with families through regular, thoughtful, and professional interaction.Ensuring family feedback is gathered, understood, and used to improve service delivery.Creating a culture where service failures or potential service failures are addressed quickly and effectively.Holding local teams accountable for delivering excellent service across all touchpoints.Ensuring family concerns are escalated and resolved through the right channels.Creating memorable experiences that support strong relationships, rebooking, and long-term loyalty.Partnering with global teams to ensure family feedback informs broader improvements to the product and service.Ensuring the location experience reflects Boundless Lifes values, standards, and promise to families. 4. Business and Financial Performance The General Manager is responsible for managing the location as a business unit, balancing guest experience, team wellbeing, operational quality, and financial sustainability. This includes:Managing the local budget and ensuring expenses remain within approved targets.Monitoring financial performance, margins, profitability, and location-level KPIs.Identifying opportunities to increase revenue while protecting the quality of the family experience.Managing resources fairly, efficiently, and in line with business priorities.Supporting financial planning, forecasting, and local budget reviews.Making data-informed decisions to improve operational and financial outcomes.Ensuring procurement, staffing, supplies, and local services are managed with cost awareness.Collaborating with global leadership on performance reviews, growth plans, and strategic priorities.Ensuring the location operates with strong business discipline while maintaining a people-centered approach. 5. Team Leadership and Employee Experience The General Manager leads and supports the local team, ensuring team members are engaged, aligned, productive, and clear on expectations. This includes:Building a cohesive, high-performing local team across functions.Supporting recruitment and selection for open roles at the location.Ensuring new team members are properly onboarded into Boundless Lifes culture, standards, and ways of working.Creating clear expectations, team rhythms, and communication structures.Coaching team members through regular feedback, performance conversations, and development support.Holding team members accountable for performance, ownership, and service standards.Supporting team wellbeing, engagement, and retention.Identifying team risks, conflicts, or performance concerns early and addressing them with the right support.Partnering with the People team on employee relations, performance management, wellbeing, and local compliance matters.Creating a positive, collaborative, and inclusive team culture where people can do their best work. 6. Cross-Functional Alignment The General Manager acts as the key local connector between global teams and the location, ensuring company priorities are translated into clear local execution. This includes:Working closely with global teams across Hospitality, Education, Community, People, Operations, Real Estate, Finance, Sales, and Marketing.Ensuring global processes, standards, and initiatives are implemented effectively at the local level.Acting as the local connector between the Education Center Director, global Education team, People team, and local operations.Providing local insights to help improve company-wide processes, products, and services.Supporting the rollout of new initiatives, pilots, tools, and operational improvements.Ensuring local teams understand company priorities and how their work contributes to broader goals.Escalating risks, blockers, and opportunities in a timely and structured way.Creating alignment between local execution and global strategy.Ensuring decisions and communication flow clearly between local and global stakeholders. 7. Partnerships, Vendors, and Local Stakeholders The General Manager builds and manages strong local relationships that support service quality, operational efficiency, revenue opportunities, and the overall location experience. This includes:Establishing and maintaining local partnerships that improve the family experience or support local operations.Identifying partnership opportunities that may create additional value or revenue for the location.Managing local vendors, suppliers, and subcontractors.Ensuring contractors deliver services according to agreed standards, timelines, and contracts.Leading local procurement and managing supplier costs.Building strong relationships with property owners, local authorities, businesses, and community stakeholders.Representing Boundless Life professionally in the local market.Developing strategic alliances that strengthen the brand and location presence.Ensuring local partnerships and vendor relationships support a smooth, reliable, and high-quality service. 8. Real Estate, Facilities, and Location Readiness The General Manager supports local real estate, facilities, and growth-related projects, ensuring the physical environment is ready and suitable for families, teams, and service delivery. This includes:Managing local property owner relationships.Coordinating local real estate projects, improvements, and operational setup.Supporting new property onboarding and readiness.Ensuring properties, education spaces, common areas, and local infrastructure meet expected standards.Identifying local facilities needs, risks, or improvements.Coordinating with global teams on property standards, expansion plans, and location development.Ensuring the physical environment supports hospitality, education, community, and team needs.Ensuring facilities-related issues are addressed quickly and effectively.Supporting future growth opportunities by providing local insight and operational feasibility input. 9. Compliance, Risk, and Local Standards The General Manager ensures the location operates in line with applicable laws, company policies, safety expectations, and service standards. This includes:Ensuring compliance with local laws, regulations, and operational requirements.Supporting the implementation of company policies, procedures, and standards at location level.Ensuring safeguarding, health and safety, and family-related compliance expectations are understood and followed.Identifying and reporting issues that may create legal, operational, financial, people, or reputational risk.Maintaining clear local processes for safety, service quality, incident management, and escalation.Ensuring teams understand their responsibilities in relation to compliance and risk.Partnering with global teams when complex compliance, safeguarding, people, or risk matters arise.Creating a proactive approach to risk management rather than relying on reactive problem-solving.Ensuring the location is prepared, compliant, and operating responsibly at all times. 10. Strategic Initiatives and Location Growth The General Manager contributes to the long-term growth and strategic development of the location, ensuring the business can scale while maintaining service quality and team sustainability. This includes:Implementing strategic plans that improve operations, increase revenue, and support sustainable growth.Supporting the launch or expansion of new programs, services, or experiences.Identifying opportunities to improve the business model at the local level.Contributing local insights and best practices to company-wide learning.Supporting future growth plans, including larger teams, increased revenue streams, and expanded local operations.Taking ownership of strategic projects that help the location scale effectively.Ensuring growth plans are realistic, operationally sound, and aligned with team capacity.Helping shape the future operating model for Boundless Life locations.Supporting broader company goals while protecting the quality of the local family and employee experience. Your success will be measured by:High NPS and rebooking rateTeam management and employeeNPSMargins Whats in it for you:The world is your oyster immerse yourself in inspiring destinations while you workMeaningful impact create environments where children and families thrive togetherExperience curation design authentic cultural moments that become lifelong memoriesCommunity building foster deep bonds between global families and enable childhood friendships across bordersWork-life integration structured schedules with time to explore and rechargeFamily benefits - Enjoy discounted tuition for your children at our Boundless SchoolsTake a look at our policies and benefitshere About you: To be successful in this role you will need to follow a player-coach model, where you ensure you enable your team to be successful, while getting involved in the execution of the different areas. You will be valued for:Your experience creating memorable experiences that result in high customer satisfactionAbility to build rapport quickly and experience in customer facing rolesYour success leading a teamStrong operational skillsFluency in English and the local language (read, write, comprehend, speak)Your experience working in fast-growing companies or s