Tech Lead

Yantran LLC

Developer Platform/Product

Location: Toyota US MI Saline

Years of Experience: 7-10 Years

Job Summary: We are seeking a highly skilled Developer Platform/Product with a strong background in Pega Customer Service Development. The ideal candidate will have 7-10 years of experience in software development, with a focus on delivering high quality solutions that enhance customer service capabilities. This role requires a deep understanding of Pega systems and a passion for leveraging technology to improve customer interactions.

Responsibilities:

Design, develop, and implement Pega Customer Service applications to meet business requirements.
Collaborate with cross functional teams to gather and analyze requirements, ensuring alignment with business objectives.
Conduct code reviews and provide mentorship to junior developers, fostering a culture of continuous improvement.
Optimize existing Pega applications for performance and scalability.
Participate in the full software development lifecycle, from requirements gathering to deployment and support.
Stay updated with the latest Pega technologies and best practices, applying them to enhance product offerings.
Document technical specifications and maintain comprehensive project documentation.
Provide technical support and troubleshooting for Pega applications, ensuring minimal downtime and disruption.

Mandatory Skills:

Strong expertise in Pega Customer Service Development.
Proficient in Pega PRPC (Pega Rules Process Commander) and related frameworks.
Experience with Pega Customer Service modules and functionalities.
Solid understanding of software development methodologies, including Agile and Waterfall.
Strong problem solving skills and the ability to work under pressure.
Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Preferred Skills:

Experience with integration of Pega applications with other enterprise systems.
Knowledge of Java, SQL, and web technologies (HTML, CSS, JavaScript).
Familiarity with cloud based solutions and deployment strategies.
Certifications in Pega development or related fields.
Experience in customer service or support environments.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
7-10 years of experience in software development, with a focus on Pega Customer Service.
Proven track record of successful project delivery and customer satisfaction.
Ability to adapt to changing priorities and manage multiple tasks simultaneously.

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Vacancy posted 1 day ago

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