Tech Lead

Developer Platform/Product

Location: Toyota US MI Saline

Years of Experience: 7-10 Years

Job Summary: We are seeking a highly skilled Developer Platform/Product with a strong background in Pega Customer Service Development. The ideal candidate will have 7-10 years of experience in software development, with a focus on delivering high quality solutions that enhance customer service capabilities. This role requires a deep understanding of Pega systems and a passion for leveraging technology to improve customer interactions.

Responsibilities:

• Design, develop, and implement Pega Customer Service applications to meet business requirements.
• Collaborate with cross functional teams to gather and analyze requirements, ensuring alignment with business objectives.
• Conduct code reviews and provide mentorship to junior developers, fostering a culture of continuous improvement.
• Optimize existing Pega applications for performance and scalability.
• Participate in the full software development lifecycle, from requirements gathering to deployment and support.
• Stay updated with the latest Pega technologies and best practices, applying them to enhance product offerings.
• Document technical specifications and maintain comprehensive project documentation.
• Provide technical support and troubleshooting for Pega applications, ensuring minimal downtime and disruption.

Mandatory Skills:

• Strong expertise in Pega Customer Service Development.
• Proficient in Pega PRPC (Pega Rules Process Commander) and related frameworks.
• Experience with Pega Customer Service modules and functionalities.
• Solid understanding of software development methodologies, including Agile and Waterfall.
• Strong problem solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Preferred Skills:

• Experience with integration of Pega applications with other enterprise systems.
• Knowledge of Java, SQL, and web technologies (HTML, CSS, JavaScript).
• Familiarity with cloud based solutions and deployment strategies.
• Certifications in Pega development or related fields.
• Experience in customer service or support environments.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7-10 years of experience in software development, with a focus on Pega Customer Service.
• Proven track record of successful project delivery and customer satisfaction.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.