H&M Sales Advisor

About the Role As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products and offering support and guidance. You will use your fashion and product knowledge to give customers all relevant information for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience. A Day In The Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information with customers Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & follow best practice for any in‑store OMNI services & in‑store tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store, etc. Support with opening and closing of the store Follow all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications Passionate about fashion and everything we create in‑store Motivated by giving customers a great experience Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented Enjoy working in a collaborative and dynamic environment Have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service‑related industries Benefits We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability We are a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years Access to our Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues Inclusive company culture encouraging authenticity at work Access to a large global talent community with limitless career growth and aspirations Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve your local community Employee discount at H&M, Other Stories, and COS Job Status Hourly, Non‑Exempt EEOC Code SLS Compensation Sales Associates Pay Rate $15.50 per hour Accommodations We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Inclusion & Diversity H&M is part of H&M Group, committed to creating inclusive, diverse, and equitable workplaces throughout our organization. Our recruitment process considers all diversity dimensions and ensures a fair and equal process. We encourage applicants not to attach cover letters to avoid unconscious biases. #J-18808-Ljbffr H&M