Referral Specialist

Hendrick ClinicHendrick Clinic Referral & SchedulingFull TimeDay ShiftM-F 8 - 5JOB SUMMARYThe Referral Specialist is responsible for performing all aspects of the patient referral process including coordinating and completing referrals ordered by providers, acquiring and verifying third party information for referrals, obtaining referral appointments, and tracking referrals.JOB REQUIREMENTSMinimum EducationMinimum Work Experience6 months Scheduling Rep experienceRequired Licenses/CertificationsRequired Skills, Knowledge, and AbilitiesKnowledge of medical practice protocols related to scheduling referrals and testingKnowledge of manual/ computerized scheduling systemsKnowledge of customer service principles and techniquesKnowledge of insurance and ability to obtain prior authorizationSkill in communicating effectively with physicians/ clinicians about referrals/radiologyAbility to multitask effectively, dealing with phone calls, in-office patients, staff and others pleasantly with calm and clear communication in all circumstancesAbility to flexibly respond to changing demand and plan, organize and prioritize accordinglyAbility to project a pleasant and professional imageAbility to demonstrate compassion and caring in dealing with others Hendrick Health System