Technical Support Specialist

Technical Support Specialist

Automation & Packaging Machinery

Newburyport, MA

On-Site, Full Time Role

Join a Global Leader in Advanced Packaging Technology

Are you an experienced Electrical Automation Engineer or Technical Support Specialist looking for a role where you can make a real impact?

We are seeking a Technical Support Specialist to provide expert technical support for sophisticated automated packaging machinery throughout its lifecycle. Working closely with customers, Service, Engineering, Operations, and Retrofit teams, you will play a critical role in ensuring equipment performance, reliability, and customer satisfaction.

This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, customer interaction, and supporting leading-edge automation technology.

What You'll Be Doing

As a Technical Support Specialist, you will:

• Provide first-line technical support to customers, field technicians, and internal teams.
• Troubleshoot mechanical, electrical, controls, and programming-related issues.
• Support Factory Acceptance Testing (FAT), and internal FAT activities.
• Assist with electrical debugging and controls validation to ensure systems perform according to design specifications.
• Support PLC program loading and basic programming activities on standard equipment.
• Work closely with Project Managers, Engineering, Assembly, and Service teams to resolve technical challenges efficiently.
• Update and maintain electrical documentation and schematics as required.
• Provide feedback and recommendations to improve machine performance and product quality.
• Help identify training requirements and support continuous improvement initiatives.
• Build strong relationships with customers through exceptional service and responsive communication.

What We're Looking For

Essential

• Degree, diploma, or equivalent technical education in Electrical Engineering or a related discipline.
• 5 + years' experience in electrical automation, industrial machinery, or manufacturing environments.
• Strong troubleshooting skills across electrical control systems and industrial automation.
• Working knowledge of AutoCAD Electrical.
• Experience supporting machine commissioning, debugging, and technical problem resolution.
• Strong communication skills with the ability to engage customers and internal stakeholders effectively.
• Proficiency with Microsoft Office applications.

Highly Desirable

• Experience with high-speed packaging machinery.
• Knowledge of industrial safety standards, control-reliable design principles, and machine safety requirements.
• Experience supporting field service and aftermarket operations.

About You

You are a hands-on technical professional who enjoys getting involved in solving real-world customer challenges. You combine strong technical expertise with excellent communication skills and a customer-first mindset. You thrive in a collaborative environment, take ownership of issues, and are motivated by delivering results.

Why Join Us?

• Work with advanced automation and packaging technology.
• Collaborate with experienced engineering and service professionals.
• Play a key role in supporting customers around the world.
• Contribute to continuous improvement and innovation.
• Build your career within a growing and dynamic global business.

Apply Today

If you have a passion for automation, technical problem-solving, and delivering exceptional customer support, we'd love to hear from you.

Apply now and help keep world-class packaging equipment operating at peak performance.