Service Dispatcher

Job Description

Job Description

We seek a reliable Dispatcher to serve as the communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles. The ideal candidate must be an excellent communicator and remain calm and composed, especially in emergencies. You'll need to multitask and take appropriate action with minimal supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Field Service Dispatcher

• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs

• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel

• Using telephones, two-way radios, or text messages to contact employees or emergency personnel

• Speaking with supervisors or customers to resolve problems, requests for services or equipment

• Preparing daily work such as schedules

• Preparing work orders for crew or receiving work orders from work crews

• Being in charge of communications within company-assigned territories

• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information

Dispatcher skills and qualifications

The qualifications and skills a Dispatcher must have are:

• Excellent communication skills to collaborate with others under any condition

• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel

• Knowledge of computers for scheduling and other dispatching duties

• Ability to multitask with different and sometimes conflicting events happening at the same time

• Ability to work under stress and remain calm, and to calm other people during rapidly changing circumstances

• Ability to relay information in a fast-paced environment