Warehouse Associate

Warehouse Associate

Job Location: West Chester, PA

FLSA Status: Non-Exempt

This is a FULL-TIME position

Energy Transfer Solutions (ETS) is a trusted leader in specialty commercial and industrial HVAC solutions, serving Pennsylvania, New Jersey, and Delaware. Since 2003, ETS has delivered high-performance equipment, parts, controls, and turnkey services backed by deep technical expertise and a customer-first mindset. Our certified team provides system design, installation, maintenance, and testing (including NEBB-certified balancing) to ensure maximum energy efficiency, reliability, and value for our clients.

Job Description:

The Warehouse & Inventory Associate is a crucial role responsible for our warehouse and inventory operations. This includes maintaining optimal inventory levels, organizing the warehouse, processing sales and assisting customers at our parts counter. The ideal candidate will be detail-oriented, customer-focused, and capable of efficiently handling multiple tasks in a fast-paced environment. This position will provide ongoing support for the West Chester PA warehouse and additional/back up support for the Exton PA warehouse as needed.

Essential Duties and Responsibilities:

Inventory Management

• Maintain accurate inventory levels through regular counts and adjustments.
• Set and monitor reorder levels to prevent stockouts.
• Enter new SKUs into the inventory management software accurately.
• Ensure timely and accurate restocking of shelves.

Warehouse Organization

• Organize and maintain the warehouse layout for optimal efficiency and safety.
• Label shelves and bins clearly to ensure easy location of parts.
• Implement and adhere to safety and cleanliness standards.

Customer Service & Sales

• Greet and assist walk-in customers at the parts counter.
• Help customers identify the correct HVAC parts they need.
• Provide accurate pricing quotes for parts and process sales transactions.
• Offer complete repair recommendations to improve customer satisfaction and increase average order volume.

Receiving & Shipping

• Receive new deliveries and verify the accuracy of incoming shipments.
• Communicate the receipt of new deliveries to the appropriate departments promptly.
• Prepare and pack parts for shipping as needed.

Communication & Coordination

• Communicate effectively with the sales team regarding inventory status and customer needs.
• Coordinate with suppliers to resolve any discrepancies in orders or deliveries.
• Keep management informed of any inventory issues or improvements needed.

Additional Duties

• Assist with periodic physical inventory audits.

Experience and Requirements:

• One (1) year of experience in a warehouse or inventory management role; HVAC warehouse experience is a plus.
• Must have high school diploma / GED. Associates degree strongly preferred.
• Ability to lift heavy items and perform physical tasks in a warehouse environment.
• Proficient in inventory management software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail, ability to read and interpret complex documents.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong communication skills and ability to effectively collaborate with internal and external customers.
• Self-starter, ability to work independently and manage multiple priorities
• Forklift certification is a plus.

Physical Demands/Work Environment:

• Must be able to stand and walk for long periods of time in a warehouse setting.
• Periods of sitting at a desk and working on a computer.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Climbing ascending or descending ladders, stairs, ramps
• Balancing may be required to maintain equilibrium on unsteady surfaces
• Stooping, kneeling, crouching and crawling to reach equipment
• Pushing, pulling and lifting components or equipment
• May be required to work in all weather conditions
• May be exposed to different atmospheric conditions such as fumes, odors, dusts, gases, etc.
• Must be able occasionally to lift up to 80 pounds.
• Must be able to operate safely equipment in warehouse such as a pallet jack

Benefits:

• Health & Wellness Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development Ongoing training opportunities and support for continuing education.

Energy Transfer Solutions is an Equal Opportunity Employer.