One Stop "Summer" Student Specialist

Job Title One Stop "Summer" Student Specialist Department EMSS One Stop Worker Type Student (Fixed Term) Pay Information Hourly student pay rates are posted on the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information. Duration of Appointment Summer term 2026. Availability required with an opportunity to continue work during the academic year. Job Description Summary Student Specialists will provide customer service support on behalf of One Stop Services. The One Stop provides essential information and problem resolution to students, parents/families, and the broader university community in the areas of registration, financial aid, billing, and payment. This position focuses on delivering excellent customer service to both internal and external customers and will allow students to gain applicable experience in customer service and office applications. Essential Duties Provide high-quality start-to-finish customer service. Answer questions on the phone, by e‑mail, or in person in the areas of registration, enrollment, financial aid, student records, and billing and payment. Assist with on‑campus outreach and initiatives. Help assist students and parents in the One Stop lobby. Work on various tasks as assigned. Required Knowledge, Skills, and Abilities Experience in a customer service/call center position is helpful. Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds. Accuracy, dependability, and confidentiality are critical. Ability to meet expectations in a fast‑paced and dynamic, customer‑oriented environment. Ability to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks. Preferred Qualifications Undergraduate student at Miami University. In good academic standing. College Work‑Study eligibility. Additional Position Information Summer Availability Required (Summer/Winter: Maximum 40 hours per week). Academic Year: Opportunity to continue Employment (Fall/Spring: Maximum 22 hours per week). Posting Contact Information Contact: Amy Newsom, One Stop Assistant Director Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Additional Information A criminal background check may be required. All campuses are smoke‑ and tobacco‑free. This organization participates in E‑Verify. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to View email address on click.appcast.io or View phone number on click.appcast.io. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. #J-18808-Ljbffr