Spa Concierge

Job Description

Job Description

Company Description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The targeted compensation rate for this full time year round, non-exempt position is $18.00/hr + 15% retail commission. The position offers a competitive compensation package presented by Auberge Collection.

Job Description

Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests, providing recommendations for Spa services, Experiences and Wellness activities with the highest standards of professionalism, creating a warm, relaxing and healing environment, ensuring that the guest experience exceeds expectations. .

• Provide a warm welcome to all guests and strive to provide exceptional service.
• Be able to communicate professionally and effectively in the languages ​​used in the Spa.
• Know perfectly all the treatments currently offered in the Spa Services Charter and any promotions or offers at any given time.
• Thoroughly understand the product lines used in the Spa for retail and professional use and be fully capable of providing our clients with guidance and recommendations on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and reservation to final room collection and perform other administrative tasks and reports as required.
• Manage daily bookings ensuring that the workload is distributed equally between massage therapists according to the balance.
• Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to the specific needs of our guests as described in their medical consultation form.
• Ensure all customer comments and opinions are communicated to Spa Management for prompt follow-up.
• Look after assigned treatment areas and rooms and ensure they are prepared to the specific standard and keep them clean and tidy at all times.
• Keep the Spa Boutique clean and tidy.
• Perform other duties as assigned, including assisting other departments on an as-needed basis

Qualifications

• Two years of experience preferably, in a high-level Spa or luxury hotel.
• Knowledge of Microsoft Office application de Spa 
• Ability to read and write in English
• Able to work a flexible schedule, including weekends and holidays, depending on the needs of the department.
• High School Diploma or equivalent required.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

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