Claims Service Officer

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

A key member of the Claims team responsible for supporting with claims administration including but not limited to ongoing file maintenance and general administrative tasks.

This role is integral to the quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

The Claims Support Officer will provide administrative support to Claims Consultants and Team Managers as well as supporting the overall claims process, as well as: 

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 


• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines


• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work


• Manage calls with customers and advisers where required


• Contribute towards a culture of process improvement


• Contribute to department and company projects as required.


• Other ad-hoc duties as required


• 2-5 years of administration experience


• Experience within a similar position ideally from within the financial services industry.


• Demonstrated data entry accuracy


• Commitment to ongoing development of self and others

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 


• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 


• Reconciliation Advocates – Read our [Innovate Reconciliation Action Plan](


• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTQI+ community. 


• Need adjustments during the recruitment process? Let our team know by getting in touch with us [here.](mailto:View email address on decentrajobs.com)—we’re here to support you.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.