Donor Services Rep FT - Santa Cruz

Donor Services Rep FT - Santa Cruz

Salary Range $16.90 - $18.40 Hourly Position Type Full Time Job Shift Day Education Level Not Specified Travel Percentage Negligible Category Customer Service

Job Summary

Receive donations at store location in a courteous manner to encourage continued community support. Following established procedures, perform preliminary sorting before packing/staking/donations. May perform duties of Store Material Handler and/or Store Processor as needed.

Essential Duties

• Maintain donation area inside a retail store, ensuring area is kept neat, clean and organized.
• Greet donors by following defined procedures, accept or reject items for donation; explain reasons for item rejection.
• Offer and/or issue donor a receipt. Record time and nature of donation on daily record. Sort and stack donations into designated containers, ensuring items are wrapped and/or packed to prevent damage or a safety hazard.
• Contact transportation with donations status; request barrels, hanger racks and other supplies as needed.
• Assist sales staff in preparing goods for floor display.

Secondary Duties

• May perform Store Material Handler duties, including:
• Offload donations from trucks and trailers and place in designated areas, and maintain records of offloaded materials.
• Receive, move and place carts, containers and barrels containing donations for processing in designated areas.
• May perform Store Processor duties, including:
• Sort and grade textile/clothing and hard sort items by separating into predetermined classifications (e.g., men's, women's, children's and other textiles) and into quality level (e.g., retail store grade, Outlet grade, or salvage).
• Clean and grade hard sort items by removing surface dirt from glassware and small wares, placing incomplete and/or broken items into containers for the Outlet or for trash.
• Price items meeting quality standards by grouping items according to value.
• Tag items meeting quality standards by affixing appropriate tags or labels to a group of priced items.
• Place items into designated containers for transport to store sales floor.
• May perform janitorial duties as needed. Perform related duties as assigned.

Qualifications

Job Specifications

Education Required: High school diploma or equivalent preferred.

License/Certification Required: None.

Experience Required: None. Duties can be learned through on-the-job training.

Knowledge Required: Use of material handling equipment and use of material handling techniques preferred (this may be learned on-the-job). Knowledge of Goodwill Central Coast's mission, general Company policies and procedures (this may be learned on-the-job).

Skills/Aptitude/Temperaments:

• Ability to communicate in basic oral and written English. Ability to communicate in basic Spanish preferred.
• Ability to understand and follow the organizational/packing/stacking procedures. Ability to coordinate eye/hand/foot movement to safely lift/stack donations. Ability to understand and accept direction and follow procedures.
• Ability to perform repetitive work, adapting to fluctuating work activity with periods of idle time.
• Ability to maintain self-control, deal effectively with the public and work in cooperation with co-workers.
• Ability to make judgments regarding the acceptance of donations and to tactfully explain decisions or present information clearly regarding acceptability of donations, following established policies.
• Ability to demonstrate satisfactory attendance as outlined in Company policy.
• Ability to adhere to safe work practices as documented in Company safety policies.
• Ability to report safety hazards/accidents promptly to supervisor or safety committee member.

Emotional Effort: The activity level will fluctuate depending on the level of donors and donations, which may require some overtime.

Job Setting: Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.

Physical Demands: The job has medium work demands with a certain amount of walking and standing as is necessary to carry out the job duties. There is regular lifting/carrying of items weighing up to 50 lbs. Heavier items (51 lbs. or more) will be moved by using proper material handling equipment, with help from another person or by work order request.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Supplemental Physical Requirements

The frequencies referenced below are an average. They will change from time to time depending on the activity level at the station and types and amount of items donated.

• Standing--Consistently, 71-100% of the time
• Walking--Consistently, 71-100% of the time
• Sitting--Rarely, 0-10% of the time
• Bending--Consistently, 71-100% of the time
• Twisting--None
• Pushing/pulling--Consistently, 71-100% of the time
• Climbing--None
• Squatting/kneeling--Rarely, 0-10% of the time
• Lifting/carrying--Consistently, 71-100% of the time (10 lbs. or less) Consistently, 71-100% of the time (11-25 lbs) Consistently, 71-100% of the time (26-50 lbs.)
• Longest distance carried: 40 feet Heaviest item carried: 50 lbs.
• Hand/Shoulder/Foot:
• Simple grasping--Consistently, 71-100% of the time
• Power grasping--Rarely, 0-10% of the time
• Fine manipulation--Rarely, 0-10% of the time
• Reaching at or above shoulder level--Rarely, 0-10% of the time
• Reaching at or below shoulder level--Regularly, 31-70% of the time
• Operate foot controls or repetitive foot movement--None (other than walking)

Job Modification: The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.