Help Desk Agent

Overview The IT Help Desk Intern provides entry‑level technical support to employees across the organization while gaining hands‑on experience in troubleshooting, customer service, and day‑to‑day IT operations. Guided by experienced IT team members, this intern assists with resolving technical issues, supporting technology workflows, and contributing to a positive and efficient user experience across the company. The position is on-site at our West Salem, WI distribution center. Responsibilities Provide first-level technical support to end-users via phone, email, or in-person under supervision. Assist with identifying, investigating, and researching technical problems. Help manage IT tickets by responding to requests, updating tickets, and escalating when necessary. Work with IT team to analyze existing workflows and propose solutions for continuous process improvement. Support troubleshooting of basic hardware, software, and network issues. Walk users through problem-solving steps and provide clear instructions. Assist with installation, configuration, and maintenance of computer systems and applications. Support setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices. Document technical issues, solutions, and processes for future references. Other duties/responsibilities as assigned Qualifications Actively pursuing Associate or Bachelor’s degree in Computer Science or Information Technology. Basic knowledge of Microsoft Windows and Office Suite. Understanding of basic networking concepts. Excellent communication and customer service skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Interest in learning security best practice and assisting in their implementation. Strong organizational, interpersonal, and written / verbal communication skills First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on-demand pay, education assistance, adoption assistance, and more! First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr