Residential HVAC Field Diagnostics Specialist

Job Description

Job Description

Step into a day on our team

Picture this: You start your morning at Five Star Heating & Cooling (a Southern Home Services company), check your schedule, stock your service vehicle, and head out to your first residential call. By mid-morning, you’re diagnosing airflow issues, cleaning coils, and explaining options to a homeowner in plain language. After lunch, an urgent no-cool request comes in—your troubleshooting expertise gets the system back online safely and efficiently. You document the visit, recommend upgrades where appropriate, and finish the day with a quick maintenance stop to keep a family’s comfort system running at peak performance.

Southern Home Services is a national residential HVAC, Plumbing, and Electrical platform that acquires, owns, and operates businesses across the United States. We’re growing fast and seeking business-minded leaders who want to be part of shaping our future. Ready to be part of something bigger?

Role overview

As a Residential HVAC Field Diagnostics Specialist, you’ll service, maintain, and repair heating, ventilation, and air conditioning systems—primarily in homes, with occasional light commercial work. You’ll perform routine and emergency repairs, conduct inspections and adjustments, keep detailed service records, and maintain a safe, tidy workspace while adhering to industry standards. Above all, you’ll deliver clear, friendly communication that builds trust with every customer.

What you’ll do

• Clean, tune, and repair HVAC components including air handlers, ductwork, vents, and condensate drains.
• Diagnose and resolve performance issues on residential HVAC systems to restore reliability and efficiency.
• Present expert solutions and recommendations that align with customer needs and safety best practices.
• Handle additional responsibilities as assigned.

What makes you a great fit

• 2–5+ years of HVAC experience, ideally focused on residential service.
• EPA certification (required).
• Valid driver’s license with a clean driving record.
• Advanced troubleshooting and critical-thinking skills for complex issues.
• Positive attitude and unwavering commitment to quality workmanship.
• Customer-first mindset with professional communication across all levels.
• Collaborative, adaptable, and innovative team player.

Physical demands

• Regularly lift 50 lbs; occasionally up to 100 lbs.
• Climb ladders; access attics and crawlspaces; work in tight areas; drive between jobs; push, carry, pull; use hand tools; and perform fine-detail tasks.
• Ability to drive.
• Work indoors and outdoors, including attics and crawlspaces.
• Stand, walk, sit; talk and hear in person and by phone.
• Use hands to handle/feel objects and controls; reach with hands and arms.
• Frequently stoop, kneel, bend, and crouch.
• Routine exposure to heat, cold, and adverse weather (wind, rain, ice, snow).

Benefits and growth

Join a team known for reliability, training, and advancement. We offer a rewarding career path with flexible schedules, professional and on-the-job training, and clear growth opportunities.

• Steady, year-round workload
• Earnings incentives tied to quality performance
• Weekly pay
• Paid time off and paid holidays
• Comprehensive medical, dental, and vision coverage
• Company-matched 401(k)
• Company-provided vehicle
• Employee discounts
• Posted pay reflects base compensation plus average SPIFFS/commissions at this location

Legal and employment notes

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

This is a Non-Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.