Loan Servicing Representative

Loan Servicing RepresentativeSouthwest Airlines Federal Credit Union, a world class financial institution, is looking for a Loan Servicing Representative for our Dallas Branch near Love Field Airport.The Benefits of Working Here:We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:FREE health insuranceFREE dental insuranceFREE vision insuranceFREE life insuranceFREE short-term and long-term disabilityFREE employee checking accountPaid Time Off up to 3 weeks per year13 Paid Holidays (2 weeks of more paid time off!)Flexible Spending Accounts401(k) plans with employer matchTuition reimbursementCasual dress code, every day!Ongoing training through classroom and online formatsEmployee recognition programsEmployee committees that promote culture, fun and wellnessMonthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step ChallengePosition Overview:Ensures that all consumer loans for the Credit Union are accurately processed and maintained, including but not limited to:Verify documents associated with all consumer loans (auto, motorcycle, boat, RV, personal loans, Lines of Credit, and credit cards) for accuracy prior to completing the funding transactions.Review and fund all Indirect loan packages for accuracy, completeness, and compliance, ensuring timely disbursement and clear communication with dealership partners.Document, organize, scan, and maintain paperwork related to debt protection claims; assist other employees and members with documentation needed for claim processingMaintain the process for force-placed insurance, CPI, on collateral loans including applying premiums and refunds to the loans as well as answering inquiries regarding CPI status on loans.Perform file maintenance and account changes as neededWhile this position is mostly back-office, ability to assist members face-to-face and provide professional, SWACU service may be required.Will serve as a back up to the Title Clerks, which may include performing title transactions, ordering new and existing titles, assisting Loan Officers with necessary documentation and fees to complete the title work process, and contacting dealerships, sellers, and DMVs for each stateOther duties as assigned by Management.Qualifications:Great attitude and enthusiasm!Have a comprehensive knowledge of using a computer, Microsoft Outlook, Excel, Word, and TeamsClear written and verbal communication while maintaining professional, courteous, and friendly service to our members and co-workersInterpersonal skills to effectively suggest new products and services to our membersAbility to multi-task and maintain organization and efficiency in a fast-paced environmentHigh School diploma or equivalentOne to three years of cash handling experience, with a history of good balancingOne to three years of service experience, preferably in a Financial InstitutionAll qualified candidates must pass a credit and background checkSchedule: 8:15-5:30 pm M-F. This is an in-office positionSalary: DOEWork Location: 2430 Shorecrest Drive, Dallas, TX 75235Company Overview:Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and wee still growing! Our members enjoy the most elite financial services and the best member service around!