Retail Customer Experience Specialist

Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction Communicate information and directions to customers in an organized and concise manner Educate customers about product and service features and benefits Promote self-service options to improve customer experience Recommend products and solutions through upgrades, self-installs, and equipment swaps Track and process payments, provide receipts, and complete cash and check deposits Act as a product consultant and make recommendations based on customer needs and interests Identify buying signals, ask for the sale, reinforce value, and deliver high-quality interactions Explain account information with a focus on first-interaction resolution Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving Provide customers with equipment boxes Inspect the store’s physical appearance to ensure it is clean and well-stocked Work as a brand ambassador over the phone and at the retail counter Perform other duties as assigned Requirements Established residency in Pennsylvania High School Diploma or G.E.D. Valid PA Driver's License and good driving record Must be able to lift and carry up to 30lbs Ability to regularly work in the local Blue Ridge Communications office as scheduled Ability to travel to the Lehighton Call Center for training/as needed High-Speed Data Connection with a minimum of 400 Mbps download Quiet, dedicated office space for working during training Previous Customer Service and/or Sales Experience a plus Strong computer skills, including Microsoft Office Programs and Outlook Excellent communications skills – oral and written Willingness to work as part of a team Bilingual Spanish a plus Ability to build positive rapport quickly with customersAbility to multitask in a fast-paced environment while adapting to changes Ability to perform duties while adhering to company policies and procedures Ability to create solutions and implement changes which display innovation Dependability and ability to work overtime if needed Ability to work assigned Sunday–Thursday, 8AM–5PM shift Core Competencies Demonstrates strong customer service and sales skills, effectively communicating product features and benefits while resolving inquiries and complaints. Proficient in utilizing technology and tools to enhance customer interactions and promote self-service options. Highest-signal resume keywords Customer Service Experience Sales Skills Microsoft Office Proficiency Bilingual Spanish Problem-Solving ATS Optimization Keywords Hard Skills Billing Support Technical Troubleshooting Payment Processing Product Recommendations Account Management Soft Skills Excellent Communication Active Listening Empathy Team Collaboration Dependability Certifications & Qualifications High School Diploma or G.E.D. Valid PA Driver's License Industry Keywords Customer Retention Self-Service Options Brand Ambassador Fast-Paced Environment First-Interaction Resolution Tools & Technologies Microsoft Office Programs Outlook High-Speed Data Connection #J-18808-Ljbffr Jobtailor