Imaging & Resection Specialist

Job Description

Job Description

Description:

The services offered by the Agency I/R Specialist include, but are not limited to,

the following:

• Perform Arthrex’s standard preventative maintenance services on all Synergy
• imaging and OR integration equipment to keep the products in good operating condition
• Help coordinate, facilitate, and participate in local and corporate events
• Assist with Territory case management and logistics
• Represent Arthrex Orlando as a leader in our industry and the marketplace (Video, Power, and other key products) by working with a sophisticated audience comprised of surgeons and healthcare professionals (CEOs, CFOs, Hospital administrators, etc).

Provide Arthrex software upgrades as available;

• Troubleshoot and resolve customer and product issues related to Synergy equipment in accordance with Arthrex’s User Manuals, Equipment Set-Up Guides, and written specifications
• Document equipment service results in order to maintain accurate quality records
• Educate Customer staff on the safe and effective use of Arthrex Synergy products
• Coordinate the repair, replacement, and/or return of Arthrex products that require service directly through Arthrex
• Implementation and installation of Customer’s purchases of new products and/or additional purchases from Arthrex, including setting up equipment and software
• Other services may be authorized and approved by Arthrex Corporate offered to Customers.

Requirements:

• Excellent organizational skills and attention to detail.
• Confident, self-assured, and comfortable with independent action
• Demonstrates initiative, a sense of urgency, and the ability to make decisions and take responsibility for them
• Ability to react and adjust quickly to change and come up with practical ideas for problem-solving
• Excellent communication skills, both verbal and written and customer service skills.
• Excellent attention to detail, proofreading, and organizational skills.
• Ability to perform detailed work accurately
• Ability to handle multiple tasks simultaneously
• Ability to work in the Bio-Skills Lab with knowledge of anatomy, positioning equipment, instrumentation, implants, and surgical procedures.
• Flexibility with schedule as the position requires some nights and weekends
• Ability to work autonomously when needed
• Bachelor’s Degree preferred