Team Leader

Team Leader

Kadiak, LLC a Koniag Government Services company, is seeking a Team Leader with a Secret Security clearance to support KAD and our government customer at Washington, DC. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Kadiak, LLC is seeking experienced, motivated, career and customer-oriented Team Leader personnel to join our team. The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of PRODUCT and other supplies are on hand to meet current and anticipated demand. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
• Plan and follow established procedures and methods to meet changing processing requirements
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting
• Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations
• Monitor workload and make recommendations to the Government on how to divide work among support staff
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls
• Assist with prioritizing workload
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure
• Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government
• In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM.

Requirements:

• Good oral and written communication skills
• Ability to prioritize workload for small teams and possess good organizational skills
• Ability to effectively and politely interface with the public and provide excellent customer service
• Ability to analyze, interpret, and apply regulatory material and internal controls

Education:

• Bachelor's Degree (or) 4 years of experience in managing teams,

Work Experience, Knowledge, Skills & Abilities:

• Six (6) years of general office experience
• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook
• Demonstrated customer service experience
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at View email address on click.appcast.io or by calling View phone number on click.appcast.io to request accommodations.