MEDICAL ASSISTANT FLOAT - Float Pool - Per Diem - Days

Medical Assistant Float - Per Diem

Shift: Days, 8:00am - 5:00pm

Job Description: This position is expected to float and work in multiple different clinics. Travel is required, including a valid CA drivers license. This position is per diem and is not guaranteed hours.

Patient Population: The patient population served can be all patients, including geriatric, adult, adolescent, pediatric, and newborn. This also includes services which affect facility staff, physicians, visitors, vendors and the general public.

Position Summary: Under the direction of the department Leader(s), the Medical Assistant carries out all assignments given by the Health Clinic Manager, Physician, and mid-level practitioners. Is responsible for adhering to all Standards of Patient Care and for promoting teamwork among coworkers.

The primary purpose of this position is to carry out all assignments given relative to the safe and efficient operation of the Clinic and the care of Clinic patients and in accordance with current federal, state, and local standards, guidelines, and regulations that govern the facility and Medical Assistants, and the operational policies and procedures.

The Medical Assistant prepares exam rooms, provides point-of-care testing, performs technical services within their Scope of Practice and collects lab specimens as directed. The Medical Assistant also provides patients with health information as directed by the practitioner, and performs other patient care related duties as requested. Performs other administrative tasks as required.

This position will float to all clinic locations as needed; including, but not limited to the Sierra View Medical Center Multi-Specialty Clinic, Urology Clinic, Wound Clinic, Rural Health Clinic, Academic Health Clinic, Physical Therapy and Cancer Treatment Center. Must be enrolled in the DMV pull program.

Must be able to work normal/scheduled working hours to include Holidays, call-backs, weeknights, weekends, and on-call. Agrees to participate, as directed, in emergencies and community disasters during scheduled and unscheduled hours. As a designated disaster service worker you are required to assist in times of need pursuant to the California Emergency Services Act. (Gov't. Code 3100, 3102) Needs to recognize that they have an affirmative duty and responsibility for reporting perceived misconduct, including actual or potential violations of laws, regulations, policies, procedures, or this organization's standards/code of conduct. The employee shall work well under pressure, meet multiple and sometimes competing deadlines; and the incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors.

Education/Training/Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual should have, as a minimum, one (1) year of experience as a Medical Assistant.

Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the patients served. Must be knowledgeable of medical practices and procedures, as well as laws, regulations, and guidelines that pertain to Clinics. Must possess the ability to work harmoniously with Clinic staff assisting in the care of patients. Must possess the ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel, and the general public. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence if required. Must be able to read, write, speak, and understand the English language. Being able to read, write, speak and understand the Spanish language is preferred. Must follow AIDET and accepts reassignments and additional duties, when necessary, in a flexible and positive manner. Must maintain the department in compliance with rules and regulations set forth by governing agencies. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages if required. Ability to follow and carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. To perform this job successfully, an individual should have basic computer skills.

Licensure/Certifications: To perform this job successfully, an individual must possess, as a minimum, certification as a Back Office (Clinical) Medical Assistant. Blood Draw training is highly preferred. Must have and maintain BLS certification or obtain within orientation process, prior to hands-on patient care. The employee must maintain a valid CA driver's license and current DMV report, the results of which are within acceptable standards as per SVMC policy as a condition of employment. The employee will also be required, as a condition of employment, to enroll in the DMV Pull Notice Program to allow the Hospital to receive notice of any changes in their driving record. The employee must maintain at least state required limits of liability insurance/evidence of financial responsibility on own vehicles (such limits may not be adequate and he/she should consider higher limits for their own protection).

Responsibilities and Essential Functions: * Indicates Essential Function

1. Obtains and accurately documents patient's chief complaint and vital signs in accordance with SVMC policy and demonstrates a working knowledge of medical and pharmaceutical terminology.

2. Performs point-of-care testing of patient prior to patient examination by practitioner following established protocol and/or standing orders and after examination by the practitioner and before patient is discharged upon receipt of written orders.

3. Performs approved procedures and collects and properly labels laboratory specimens from patients upon receipt of written orders. Ensures coordination of patient care through tracking of ordered ancillary testing and specialty care.

4. Prepares exam rooms between patient visits and sets up trays and kits for use by practitioner, consistent with the patient's chief complaint and/or practitioner request.

5. Provides patient or patient's parent/guardian/caregiver with all required information sheets/health education materials/resource/consent forms relative to the procedure or current examination, per the practitioner's order.

6. Ensures proper and timely registration for patients. Obtains insurance information from customers, obtain insurance verification for services.

7. Answers phone, greet customers, route calls to appropriate staff, schedule patient appointments. Calls and sends appointment reminders when requested/required.

8. Schedules appointments as soon as authorization has been obtained and relays messages and information to the care team and/or provider.

9. Assists in training of new employees in a positive and productive manner.

10. Completes authorization and referral process when practitioner refers patients to specialty or ancillary care providers.

11. Participates in the following activities as requested: development and review of Clinic policies, Performance Improvement and Quality Assurance projects, Clinic-specific committees, and preparation and execution of facility, program, and/or site surveys.

12. Ensures that work area is maintained in a clean, safe, and sanitary manner, assists other Clinic staff to maintain safety standards for the Clinic, and follows all established guidelines regarding use of equipment and supplies. Helps to ensure adequate and accurate inventory of all office, chart and medical supplies.

13. Responsible for all clerical duties related to computer entry and retrieval of data related to direct patient care. Assists with the paper flow for admissions, transfers, discharges, deaths, AMA, Occurrence Reports, etc.

14. Utilizes appropriate telephone etiquette, answers phone promptly, screens, refers calls in accordance to policy and dispatches messages as requested. Initiates phone calls for nursing staff, physicians, nursing administration, UR, etc.

15. Promptly and professionally responds to all patient requests and refers patient needs to appropriate staff. Alerts manager of undue delays in patient care.

16. Ensures coordination of patient care through tracking of ordered ancillary testing and specialty care.

17. Maintains confidentiality of all patient care information, ensures patient care is provided in privacy and that patients are treated fairly, and with kindness, dignity and respect.

18. Ensures that all documentation reflects compliance with established policies and procedures.

19. Maintains a positive working relationship with Physicians, leadership and staff.

20. Completes all other tasks as designated by supervisor or designee.