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Service Advisor Confidential Dealership (Metairie, LA)

$65k - $128k

National Automotive Training Academy

Metairie, LA
Service Advisor Confidential Dealership (Metairie, LA)

Compensation: $65,000 $128,000/year (base + commission/bonuses) Full benefits Real growth path

We're searching for a strong, high-energy Service Advisor to be the voice of our service lane and the bridge between customers and technicians. If you're a closer who can deliver exceptional customer experiences and drive hours per RO, we want to talk.

What You'll Do

  • Greet customers, listen first , and document concerns with crystal-clear repair descriptions

  • Schedule appointments, manage the lane, and keep the shop flowing on time

  • Estimate parts & labor, verify warranty/insurance coverage, and gain approvals

  • Consult with technicians on diagnostics and present smart alternatives when appropriate

  • Sell value : maintenance menus, OEM services, tires, and repairs that protect safety & resale

  • Communicate constantly : updates, ETA changes, additional findings, and delivery times

  • Test drive/inspect as needed to validate concerns and confirm quality of repair

  • Coordinate parts availability and ensure vehicles, keys, and ROs move without friction

  • Close the visit : review services rendered, collect payment, and set the next appointment

  • Own CSI results through proactive follow-up and problem resolution

Minimum Qualifications

  • 3+ years as a Service Advisor (domestic or import)- RV centers, power sports, and reputable used-car/independent shops are welcome

  • Solid understanding of automotive systems and common repair operations

  • Proficiency with DMS/Shop software (e.g., CDK, Reynolds & Reynolds, Tekmetric, Xtime , or similar)

  • Sharp written/verbal communication, phone etiquette, and conflict resolution

  • Valid driver's license and insurable MVR; able to road-test manual & automatic vehicles

  • Organized, urgency-driven, and comfortable with a retail schedule (some evenings/Saturdays)

Preferred

  • ASE C1 Service Consultant, OEM warranty/admin experience, tire & menu sales success

  • Familiarity with multipoint inspections and building accurate, value-driven estimates

  • Bilingual a plus

Pay, Benefits & Growth

  • $65,000 $128,000/year depending on performance (base + commission/CSI/spiffs)

  • Health/medical benefits, PTO, and ongoing training

  • Clear path to Senior Advisor/Team Lead/Service Manager

Location: Metairie, Louisiana (confidential/anonymous posting)

How to Inquire: Apply to this posting now with your resume. Please include:

  • " Service Advisor Metairie " in the subject line

  • Your earliest start date and a brief note on monthly hours/RO and CSI highlights

Apply
Vacancy posted 2 days ago
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