eCommerce Specialist

E-commerce Operations Specialist

The Digital DTC Operations Team is looking for an E-commerce Operations Specialist with experience building, publishing, and maintaining landing pages using a content management system (CMS). Skilled in implementing content, images, forms, calls-to-action (CTAs), and other page elements while ensuring brand consistency and an optimal user experience. Collaborates cross-functionally with marketing, creative, and product teams to launch campaigns, perform quality assurance (QA) testing across browsers and devices, troubleshoot CMS and styling issues, and implement A/B testing variations. Experienced in updating web content to meet evolving business needs and supporting a variety of e-commerce initiatives to enhance online performance and drive conversions.

Responsibilities:

• Build and publish landing pages using the company's CMS
• Manage product listings, pricing, and promotional updates across the e-commerce platform.
• Implement content, images, forms, CTAs, and other page elements according to brand guidelines
• Collaborate with marketing on campaign launches, promotions, and initiatives.
• Perform User Acceptance testing across browsers and devices
• Update existing landing pages based on campaign or business requirements
• Troubleshoot layout, styling, and CMS-related issues.
• Create and maintain an organized catalog of e-commerce products, ensuring accurate pricing, descriptions, and while continuously seeking opportunities for optimization

Essential Functions:

Digital Operations - 80%

Project Management - 20%

Total - 100%

Job Requirements:

• BA/BS degree in marketing or business discipline.
• 1+ years of digital operations experience
• Excellent organizational, communication, negotiation, and analytical skills, with strong attention to detail required.
• Experience working with CMS platforms such as Sitecore, Contentful, or similar
• Basic knowledge of HTML, CSS, and responsive web design
• Strong attention to detail and ability to follow brand guidelines
• Ability to work well individually and in a team environment
• Ability to manage multiple projects and meet deadlines

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range: (Norwalk, CT): $59,311.08 - $79,081.44

Annual Bonus Potential: 5%

HomeServe USA is an equal opportunity employer.