Customer Experience Specialist - Proactive Recruitment

Location: Miami, FL, United States (On-site) Starting Salary: $18.35/hour Direction: Airports – North America Category: Unionized Personnel (IBT) Joining the Air Canada team means joining an iconic Canadian company. Are you passionate about reaching new heights, teamwork, and making an important contribution? Launch your career by joining our diverse and dynamic team, at the forefront of passenger air transport. Important things to know All passenger interactions are unique: You will handle diverse situations with empathy and professionalism to ensure a positive experience. Policies regarding job applications and attendance take time to learn: they can be complex, but we will support you as you learn to manage your schedule effectively. Flexibility is essential: Operational irregularities and the ability to adapt with a positive attitude will help you thrive in a dynamic environment. Main responsibilities Provide exceptional customer service throughout the travel itinerary. Assist passengers requiring special assistance, ensuring they are transported safely and in a timely manner to boarding gates or baggage claim. Perform check-in tasks, including issuing boarding passes, seat selection, baggage processing, and travel document verification. Provide information and make reservations, including giving advice on customs and immigration requirements. Coordinate boarding procedures and operate boarding bridges in compliance with safety protocols. Manage disruptions, including delays, overbookings, and disgruntled passengers, ensuring everything is resolved smoothly. Handle VIP passengers, including first-class lounge services and check‑in assistance. Update passenger records in the system (PSS) to ensure error‑free processing. Make operational decisions and document them in the absence of responsible personnel. Comply with Company standards, including professional appearance and behavior. Qualifications Ability to lift, without assistance, loads up to 32 kg (70 lbs); Ability to stand or sit for long periods; Tact, judgment, and a strong sense of initiative; Ability to express oneself clearly and kindly; Ability to work under pressure with near‑autonomy; Ability, after training, to effectively use the ticketing and automated reservation and baggage search systems of the Company; Comply with the Air Canada uniform and dress code guide; Ability to meet Air Canada medical standards as part of a medical examination; Employment is subject to compliance with US Customs and Border Protection (USCBP) requirements for obtaining a customs seal and airport pass; Non‑citizens holding employment authorization documents may not be eligible for a customs seal. Please consult the US Customs and Border Protection website for eligibility information ( Proven punctuality and reliability to support overall team success in a fast‑paced environment; Candidates must be able to work shifts in a 24/7 active operating environment, including mornings, evenings, weekends, and statutory holidays; Benefits Financial benefits: Pension plan, Employee share ownership plan, Profit‑sharing plan. Wellness and healthcare: Health, dental, and life insurance plans for you and your family (as needed). Recognition: Shine, Air Canada's recognition program, allows you to highlight exceptional efforts. Travel privileges: A generous travel facility program for you and other eligible individuals once you have accumulated twenty‑eight (28) weeks of service. The program offers notably space‑available travel, discounts on hotel stays and car rentals, Air Canada Vacations discounts, and more. Conditions of employment Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date. Language requirements Equal skills being equal, preference will be given to bilingual candidates. Diversity and inclusion Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to the success of our business. As an equal opportunity employer, we encourage diverse applications so that we can build a workforce that is varied and representative of our customers and the communities where we live and offer our services. Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted. #J-18808-Ljbffr AIR CANADA