Assistant General Manager

Assistant General ManagerThe Assistant General Manager leads the overall operation and drives the service culture throughout all departments of the hotel ensuring all guests receive a personalized experience that exceeds their expectations.Essential DutiesOversee and direct the daily operations for the Front Office, Maintenance, Housekeeping, and Food & Beverage departmentsDesigns and implements systems and procedures to ensure that operations are in line with the propertyResponsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff. Responsible for design and implementation of training programs for departments to exceed standard service and operational standards as set by Hotel Brand and Carter Hospitality GroupIn conjunction with General Manager, develops and implements strategies to ensure seamless service delivery while maximizing revenue and managing costsRecruits, supervises and develops the performance of all employees operating departments including: Front Office/PBX/Guest Services, Housekeeping, Food & Beverage, and Maintenance, to ensure the highest levels of guest and employee satisfaction in a cost efficient mannerAssists the General Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting processManages all third-party relationships to ensure seamless service deliveryApproaches all encounters with guests and employees in an attentive, friendly, courteous and service orientated mannerMaintains high standards of personal appearance and grooming, in compliance with company standardsComplies and ensures adherence to Carter Hospitality standards and regulations to encourage a safe and efficient hotel operationEnsures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the guest services, engineering, accounting, sales, food & beverage, and housekeeping departmentsCommunicates and or corrects the deficiencies in these departments in conjunction with the supervisor on dutyWorks with all department heads to gain a good understanding of each position and how it affects the operation of the hotelAssists the General Manager as needed in the revenue generations programsParticipates in the sales effort by meeting on site contacts for evening functions, greeting important clients and participating in sales calls with the sales teams membersAssists the General Manager in the development and training of hourly employees.Attends all management meetings as scheduled by the General ManagerAssists in creating an environment where employees make empowered decisions to ensure the guest satisfactionFollows up on all guest related issues to ensure they are resolved and that the guest is satisfiedAssists the General Manager with the creation of financial reports as required by the corporate officeMeets all corporate imposed deadlines as well as those imposed by the General ManagerEnsures training in service standards is taking place in each departmentResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsAssists in any end of month procedures as delegatedEnsures compliance with preventative maintenance and deep clean programs through the daily inspections of rooms with the housekeeping manager and chief engineerLearns, understands, refers to, and enforces the Standard Operating Procedures in all operating departmentsEnsures that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all team membersMaintains a professional working relationship and promote open lines of communication with managers, employees and all departments.Supports operating departments during peak periodsBe in public areas during peak times, greeting guests and offering assistance as needed.Assists in the monitoring of all group and timeshare blocks and rates, ensure accurate billingMonitors inventory daily and ensure close outs on OTAS and websites occur in a timely mannerCompiles promotions for OTAS based on the business peaks and troughsBuilds rate plans as required within the PMS systemsMonitors unit usage in vacation rental program to ensure even distribution of revenuesBuilds relationships within the community to improve vacation rental participationAssists GM and CAM with the association management, as required by propertyAssists CAM with association maintenance team management, as required by propertyAdheres to safety, security and emergency procedures, reacts appropriately during emergency situations and acts promptly to correct hazardsMonitors out of order room report on a daily basis and liaise with other department heads to coordinator rooms being placed back into service as quickly and efficiently as possibleTrains, mentors, coaches, counsels, and develops management teamImplements and enforces all company standard operating procedures and policiesFulfills Manager on Duty shiftsAny and all duties assigned by management teamMinimum RequirementsThe requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must have a high school diploma or equivalentBachelor's Degree in Hospitality Management preferredMust have a minimum of three years previous Director of Rooms and/or Assistant General Manager experience in an upscale hotel environmentMust have intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Food & Beverage, and/or EngineeringMust have a proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.Prior experience managing large-scale transformation or change preferred (e.g. renovation, change in management, etc.)Previous experience managing third party or leased space arrangements such as food and beverage, valet or security preferredMust have a strong financial acumen with an ability to partner with other departments to drive revenue and manage expensesProven ability to communicate professionally and tactfully in all interactions with guests and employees neededMust have a valid Florida Driver's license and good driving recordMust be able to pass pre-employment testing (i.e. drug test, background check, etc)Must have full availability and be able to work days, evenings, nights, weekends, and holidaysKnowledge / Skills / AbilitiesAbility to read, write and speak English (multi-lingual a plus)Ability to understand, follow and give written and oral instructionsAbility to deal with stressful conflicts involving groups of people, individuals, and co-workersAbility to work with large groups of people, and age groupsAbility to plan, organize and conduct a wide variety of activitiesKnowledge of leadership techniquesAbility to work harmoniously with fellow employees and guestsFollow all company policies and proceduresEnsure uniform and personal appearance are clean and professionalThank guests with genuine appreciationSpeak with others using clear and professional languageDevelop and maintain positive working relationships with othersAbility to work indoors and outdoors, including intense or inclement weather conditionsAbilities (<3 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bendingAbility to frequently (<4 hours per day) lift up to 30 pounds of weight to chest heightCompensation: $70,000.00 per yearEstablished in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort &