Supervisor, Front Office Care Coordination - North Brookhaven Veterinary Hospital

Supervisor, Front Office Care Coordination - North Brookhaven Veterinary Hospital PetVet Care Centers' North Brookhaven Veterinary Hospital is seeking a Supervisor, Front Office Care Coordination to join our team. Position Overview: Responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and care coordinator supervision. Also serves as a care coordinator when needed. Key Responsibilities Supervise care coordinators, including hiring, evaluating, and enforcing policies. Schedule care coordinators as per staffing needs and provide backup when necessary. Address client complaints, escalating issues to the Hospital Manager. Manage specialist scheduling and handle financial transactions. Process refunds, returns, credits, and payment plans. Generate billing statements, assist with collections, and prepare end-of-month reports. Serve as a backup to the Hospital Manager for building maintenance. Perform other assigned tasks by the Manager. Qualifications (Required) High School diploma or equivalent. Veterinary environment, terminology, and protocols knowledge. Experience working in a team environment. Strong customer service skills. Ability to handle multiple tasks and priorities. Experience with multi-line telephone systems. Verbal and written communication skills. Supervisory and staff scheduling skills. Basic math skills. Schedule Open availability; Monday‑Friday from 7:45 am‑6 pm and PRN Saturdays 7:45 am‑1 pm. What We Offer Medical, dental, and vision insurance. Paid parental leave (birth, adoption, foster). 401(k) with discretionary contribution. Team Member Pet Discounts. Emotional wellbeing support – including Calm app access and 24/7 EAP. CE stipends and career development resources. Grant Circle – a relief fund for team members facing personal hardship. Local hospital culture backed by national resources. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V #J-18808-Ljbffr