Restaurant Shift Leader

Shift Leader at Chick-fil-A Heath

Shift Leaders at Chick-fil-A Heath are responsible for day-to-day task management of restaurant systems, engaging and solving customer concerns and issues, and the supervision of team member shifts and duties. A shift leader is also responsible for implementing and abiding by the Chick-fil-A culture, goals and brand vision. Shift Leaders lead by example and set the tone that others will follow. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing.

We are hiring for both Restaurant Front of the House and Back of the House Shift Leaders. This role will begin on/around Monday, November 23, 2026.

Our Benefits Include:

• Flexible scheduling (and closed on Sundays)
• Intentional growth and development to help you reach your professional goals
• Tuition assistance opportunities to further your education alongside growing your career
• Leadership that genuinely invests in your success, both personally and professionally
• Competitive pay
• Employee discount, including a FREE MEAL on every shift
• Access to Health, Dental, Vision Insurance, Life Insurance and Short-Term/Long-Term Disability (for full-time employees)

Responsibilities:

• Foster positive relationships with employees, providing direction and feedback
• Own and manage daily, weekly, and monthly goals
• Adhere strictly to company policies and procedures
• Engage and resolve customer complaints
• Manage daily business activities, shift organization, and restaurant needs
• Oversee team member performance and staffing requirements
• Handle cash responsibilities and daily inventory
• Execute orders and fulfill unique customer requests

Requirements / Qualifications:

• Work effectively in team environments with shared responsibility
• Thrive in fast-paced settings
• Demonstrate strong interpersonal skills and service orientation
• Maintain commitment to superior customer service
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

This Chick-fil-A® Restaurant is operated by an independent franchised business owner who makes their own employment decisions and is responsible for their own content and policies.