Patient Service Representative Concierge Medicine

The Patient Service Representative reflects the mission vision and values of Northwestern Medicine adheresto the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policiesprocedures guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival confirming identity andproviding necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments past due balances and point of service payments.
• Posts payments process billing information and perform end of day cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC) float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications :

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.

Preferred

• Bachelors degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status. 

Background Check 

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act. 

Artificial Intelligence Disclosure  

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person.

Benefits 

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. 

Click on or copy and paste URL to your browser to view detailed benefits information refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Remote Work :

No

Employment Type :

Full-time