Director of Clinical Services

Job Description

Job Description

Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977.

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977.  A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Benefits:

• Supportive work environment with a culture of caring for patients and one another.
• Competitive wages and excellent benefit program.
• Generous Paid Time Off.
• Flexible schedules for work/life balance

Position Profile

Provides overall direction of patient services and daily operations for a designated clinical office or clinical department. This position provides leadership and proactive support to assure outstanding customer service, a well-motivated, compassionate and competent staff, a reputation of excellence, prudent use of agency resources and compliance with all regulatory guidelines and policies.

Responsibilities

• Promotes quality service delivery.
• Promotes referrals and business development.
• Coordinates plans with Business Development for growth; ensures excellent customer service and collaboration with community partners.  Facilitates continuous improvement and assures compliance with regulatory guidelines/HOV policies.
• Assures quality utilization reviews and chart audits.
• Provides inspiring leadership.
• Hires, supports and retains high performing staff.
• Empowers staff and delegates/shares responsibilities.
• Maximizes HOV resources.
• Maintains professional knowledge and enhances professional skills.
• Adheres to high standards of personal and professional conduct.

Minimum Qualifications

• Degree in nursing or health related field.
• Minimum three years healthcare leadership experience. 
• Exceptional verbal and written communication skills. Ability to communicate with tact, diplomacy and authority and interpret and explain complex information. Strong presentation skills.
• Highly developed interpersonal skills and ability to meet people with ease and build rapport.  Ability to build and maintain effective relationships with staff, physicians, patients and their families.
• Strong mentoring and conflict management skills. 
• Possess professional image, enthusiasm and self-motivation.
• Advanced critical thinking skills including the ability to interpret a variety of information furnished in multiple ways, to assess accurately and to choose a reasonable action.
• Ability to review monthly reports, analyze trends and prepare annual budget.
• Ability to manage time well, meet deadlines and perform with attention to detail, speed, accuracy and follow-through.
• Ability to deal with confidential information in a professional manner. 

Preferred Qualifications

• Hospice or home health experience.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V