Principal Observability Automation Engineer

As passionate about our people as we are about our mission.Why Join Q2?Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.Why this role:Most engineering roles hand you a slice. A product owner sets the “what,” a manager sets the “how,” and you build your piece inside someone else’s sprint. This is not that role. We don’t build the product our customers log into — we build the factory that builds it, and the systems that detect the moment anything starts to break. When our tooling works, the entire organization finds and fixes customer problems faster. When it doesn’t, everyone feels it. That is the leverage of this role, and it is why the work sits at the center of how we run reliability. You’ll be handed real business problems — often ambiguous, sometimes dropped on us overnight — and trusted to solve them end to end: shadow the people living the problem, prototype, write the architecture, socialize it with senior and executive leaders, then build it and operationalize it so the team can run it. You’ll work full-stack, fly independently, and own what you ship. You’ll build things that matter and get used across the entire company. If optimizing a single bolt to a tenth of a millimeter for the next four months sounds like a good year, this isn’t your role. If you’d rather build the thing that goes to Mars, keep reading. What you’ll do:Translate business into solutions — turn ambiguous business needs into architected, detectable, automatable systems — from whiteboard to prototype to production. Extend our agentic AI platform — develop and grow our proprietary, cloud-hosted platform — including locally-hosted models — that powers observability and automated issue detection across the organization. Architect at enterprise scale — design 24/7, cross-region-resilient, business-critical tooling used by teams across the company. Work across the organization — partner with other principal engineers, support, security, and platform teams to map how systems integrate (CRM / case data, endpoint and security telemetry, cloud infrastructure) and design for the real environment. Modernize high-risk pathways — re-architect legacy access and operations pathways into secure, controlled, self-service tooling with the right guardrails built in. Multiply the team — mentor and up-level a growing bench of junior and mid-level engineers: decompose big problems, hand off well-scoped pieces, and hold the quality bar so what ships is simple, correct, and aimed at the business need. Own it end to end — including light, event-driven on-call for what you build. This is not a rotation — you’re reachable when something you own breaks, which is rare (typically a handful of times a year). What sets a Principal apart here:The differentiator in this role is not how much code you can write — with modern AI, strong engineers can produce in any stack. The differentiator is business translation. When a user says “I need direct access to the server to do X,” a Principal hears the business outcome underneath the request and designs a more secure, simpler way to reach it within our security, access, and architecture constraints. You turn “here’s what I want” into “here’s what you actually need” — and you can defend that architecture to a room of engineers and to the executive team in the same afternoon. RESPONSIBILITIESArchitect and implement advanced observability and automation frameworks across cloud and on-prem environments (AWS, Azure, GCP, VMware)Lead the development of full-stack applications and APIs that enable automated data collection, correlation, and visualizationDefine and enforce best practices for system design, code quality, security, and performanceCollaborate with engineering, DevOps, and product teams to identify automation opportunities and deliver scalable solutionsDrive continuous improvement in monitoring, alerting, and incident response systemsMentor senior and mid-level engineers, fostering a culture of technical excellence and innovationOwn the lifecycle of observability tools and platforms, including CI/CD pipelines, configuration management, and infrastructure as codeEnsure compliance with security, availability, confidentiality, and privacy policiesParticipate in strategic planning, roadmap development, and technical decision-makingEXPERIENCE AND KNOWLEDGEBachelor’s degree in Computer Science or related field with 15 years of experience in software engineering, systems automation, or observability tooling; or an advanced degree with 12+ years of experience; or equivalent related work experienceExpertise in C# (preferred), Go, and scripting languages (Python, Bash, PowerShell)Deep understanding of RESTful APIs, microservices architecture, and distributed systemsProficient in SQL and NoSQL databases (MS SQL Server, Postgres)Strong experience with monitoring and analytics platforms (Grafana, Splunk)Hands-on experience with CI/CD tools and practicesAdvanced knowledge of Linux (Red Hat/CentOS) and Windows Server administrationExperience with containerization (Docker), orchestration, and infrastructure automation (Terraform)Proven ability to lead complex technical projects and influence cross-functional teams.Excellent communication and leadership skillsExperience with NGINX, IIS, and public cloud datacenter operations preferredThis position requires fluent written and oral communication in English.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Health & WellnessHybrid Work OpportunitiesFlexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.Our Culture & Commitment:We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.Applicants in California or Washington State may not be exempt from federal and state overtime requirementsSummaryLocation: Austin, TXType: Full time