Field Service Tech III, Switchgear - Atlanta

Field Technician

A Field Technician is responsible for start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, PLC, meters and other automated devices as well as mechanical repairs and modifications under the limited direction of senior technicians. The FT is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The FT is also required to maintain continuous communication with CRC, Supervisor, and direct manager.

Responsibilities

• Rely on experience and judgment to plan and accomplish goals
• Perform a variety of complicated work-related tasks
• Capable of working with little or no supervision based upon training
• Maintain certifications per Job Progression table

Technical

• Render on site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Qualifications

• High School Diploma or GED required
• ASMET
• Valid driver's license is required
• Mechanical & Electrical aptitude
• 5+ years of hands-on electronic experience or field services. Equivalent industry experience, or Six years military experience in a related field
• Strong electrical / electronic test equipment and theory
• Must be able to read and interpret electrical line diagrams and blueprints
• Power distribution, AC/DC, Voltage Circuit Theory and practical troubleshooting skills
• Background in electrical power including low voltage through medium voltage and experience with most types of switchgear testing is a plus.
• Experience with programming PLCs and HMIs is a plus.
• Good foundation of OHM's law and electronic theory
• Mentor to co-workers (ability / desire to train others)
• Ability to summarize and report all work related tasks performed
• Ability to give technical assistance via the telephone to customers on a regular basis
• Provide phone technical support to junior level associates
• Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
• Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
• Must have ability to regularly lift at least 50 pounds
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Standard computer skills including MS Outlook, Word, and Excel
• Foster a Customer-First Mindset

Job Progression Requirements

• Minimum of 3 years as a Field Technician Level II
• Product and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
• Meet all aspect of your current job description
• Consistent Performance appraisal ratings of a score equal to the District average

Preferred Qualifications:

• ASEET preferred

Physical & Environmental Demands

• Medium Lifting (30 Ibs. 45 Ibs.)
• Heavy Lifting (over 50 Ibs.)
• Frequent Standing
• Frequent kneeling / crawling / stooping
• Frequent bending / twisting
• Frequent climbing (stairs, ladders)
• Frequent driving (car, van, truck)
• Extreme cold (below 32*)
• Extreme heat (above 100*)
• Noise Level (Medium / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

Time Travel Required

• 80%

Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check.

The Vertiv Opportunity

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion

Our Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.