Hybrid Customer Care Advocate II

Work Model: Youll work in a hybrid model onsite at your designated Regal Rexnord location at least 3 days per week (MondayThursday) with flexibility to work remotely up to 2 days including Friday.

This is a hybrid position that will require in office work as needed.

Candidates need to be able to report to the Simi Valley plant as required.

Brief Description

The Customer Service Representative II is responsible for managing assigned key customer accounts and market segment activities ensuring accurate order processing effective issue resolution and seamless coordination with internal teams. This role serves as a primary customer interface supporting account administration maintaining critical customer data and leveraging product and ERP system knowledge to meet or exceed customer satisfaction objectives while supporting overall operational effectiveness.

Key Accountabilities

• Serve as the primary point of contact for assigned key customer accounts and market segments.
• Process customer orders accurately and timely in the ERP system ensuring compliance with pricing specifications and policies.
• Monitor order status endtoend and proactively communicate updates changes or delays to customers.
• Resolve customer inquiries and service issues efficiently coordinating with internal teams as needed.
• Escalate complex or highrisk issues appropriately while maintaining ownership through resolution.
• Collaborate crossfunctionally with Sales Planning Production Logistics and Quality to support customer requirements.
• Maintain accurate customer data pricing and documentation within ERP/CRM systems.
• Meet established performance metrics including order accuracy responsiveness and customer satisfaction.
• Apply advanced product system and process knowledge to manage complex accounts independently.
• Demonstrate professionalism accountability and adherence to company policies and service standards.
• Other duties as assigned.

Desirable Experience Capabilities and Success Factors

• High school diploma or equivalent required. Bachelors degree in Business Management Supply Chain or a related discipline is a plus but not required. Equivalent combination of education and relevant customer service or operations experience will be considered.
• 35 years of handson experience in a customer service order management account support or related role within a manufacturing distribution or logistics.
• Demonstrated experience managing customer orders endtoend including order entry tracking issue resolution and customer communication.
• Proven ability to support key or complex customer accounts with exposure to varying order volumes schedules and service requirements.
• Proficient in Microsoft suite skills and basic internet searching.
• Customer focused self-starter and creative thinking.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a U.S. Person which includes U.S. citizens U.S. nationals U.S. permanent residents individuals granted asylum in the United States and refugees in the United States. or who otherwise can qualify for a license that permits them to hold the position.

Benefits

• Medical Dental Vision and Prescription Drug Coverage
• Spending accounts (HSA Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.

The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail