Hospitality - Food Service Senior Technical Program Manager/Global Delivery Lead Digital Ops

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.About the Job You're Considering Seeking a Senior Technical Program Manager (Delivery Lead) to lead the end-to-end delivery of global Smart Ops and Digital solutions across multiple international markets. Location: Dallas, TX preferred (Local, will relocate, or travel) This role is responsible for coordinating cross-functional software delivery teams- including Product, Engineering, QA, Integration, and Market Enablement- to deliver scalable platform capabilities across web, mobile, kiosk, POS, and in-store operational systems. Strong execution leadership background with deep experience delivering complex enterprise software programs in global, matrixed environments. You will drive delivery planning, stakeholder alignment, deployment readiness, and operational coordination from discovery through production readiness and transition to support. This role focuses on software solution delivery and deployment readiness - not physical in-store installation or field commissioning activities. Responsible for leading either a large contractorengagement or a definable segment of a very large and complex contractorengagement. Clients may be external or internal. PM are responsible for the translation of the clients complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the clients solution. PM are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery. Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.Your Role Global Program & Delivery Leadership - Lead end-to-end delivery coordination across multiple software delivery streams for global Smart Ops and Digital Ordering initiatives. Drive execution across key phases including discovery, localization, integration, testing, deployment readiness, hypercare, and transition to support. Ensure predictable delivery through strong governance, dependency management, milestone tracking, and risk mitigation. Coordinate delivery across cross-functional teams including Product, Engineering, QA, Analysts, Deployment Leads, Integration teams, and Market stakeholders. Partner closely with Product and Engineering leaders to align delivery priorities, scope, timelines, and release readiness. Coordinate enterprise integrations including middleware, APIs, payment systems, menu systems, delivery aggregators, and operational platforms. Oversee deployment readiness activities including data migration, cutover planning, validation, and hypercare support. Champion scalable deployment practices, repeatable playbooks, and process automation to improve delivery quality and speed. Lead multi-market delivery coordination across localization requirements including language, currency, taxes, menu configurations, and compliance needs. Partner with market teams to ensure operational readiness, training alignment, and change management planning. Support successful rollout execution across geographically distributed teams and stakeholders. Serve as a primary delivery lead for global business stakeholders, PMO leadership, Product Owners, Engineering leaders, and market teams. Establish and maintain strong program governance including RAID management, dependency tracking, KPIs, dashboards, and executive reporting. Ensure successful handoff into Support & Run organizations with clearly defined hypercare exit criteria and operational readiness measures The base compensation range for this role in the posted location isz; $88,544- $250,401 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.