Client Engagement & Program Associate

Client Engagement & Program Associate

At MAGNET we are driven by a shared commitment to strengthening Northeast Ohios manufacturing community and creating meaningful impact for the clients partners and communities we serve. We believe in fostering an environment where people thrive ideas are encouraged relationships are built on trust and continuous learning and development are valued. We are looking for someone who is eager to grow alongside the organization take initiative in their professional development embrace new challenges and build upon their skills and capabilities over time. This position offers an opportunity for planned growth and development with the potential to take on expanded responsibilities. As part of the MAGNET team you will have the opportunity to contribute to our mission while building a meaningful and rewarding career.

The Client Engagement & Program Associate supports MAGNETs client engagement executive education events and growth acceleration initiatives. This role coordinates events manages participant and client communications supports lead tracking and follow-up activities maintains CRM records and provides administrative support that contributes to program success client engagement and organizational growth.

The ideal candidate is highly organized detail-oriented and enjoys working with a variety of stakeholders including manufacturing leaders community partners program participants and internal teams.

Event & Program Coordination

• Serve as a key point of coordination logistics for MAGNET events executive education courses workshops networking events and other activities.
• Manage registration lists event check-in attendee communications event materials speaker coordination and post-event follow-up.
• Support meeting scheduling and logistics for client engagement and consulting teams.
• Assist with event reporting surveys attendance tracking and participant engagement activities.
• Coordinate event registration platforms attendee communications venue logistics catering speaker needs and post-event evaluations.

Communications & Client Support

• Draft and distribute email communications outreach invitations registration management follow-up correspondence and promotional materials.
• Respond to inquiries from clients program participants and community partners.
• Schedule discovery meetings introductions and follow-up conversations for the Client Engagement and Consulting teams.
• Support the development of presentations and materials for meetings and events.

Lead Management & CRM Administration

• Maintain accurate records in Salesforce and other systems.
• Track leads generation through events referrals and outreach activities.
• Generate reports and assist with tracking engagement metrics registrations and program outcomes.

Qualifications

Requirements:

• Strong verbal and written communication skills.
• Ability and willingness to attend public meetings networking events and regional programs.
• Ability to work both independently and as part of a team.
• Excellent organizational time management and project coordination skills with strong attention to detail.
• Proficiency in in Microsoft Office including PowerPoint Excel and Outlook.
• A bachelors degree in business marketing or a related field

Preferred:

• 1-2 years of experience in event coordination program administration client support sales support or a related role.
• Project Management experience including scheduling resource allocation and team leadership.
• Experience with CRM software (Salesforce HubSpot preferred).
• Experience coordinating events registrations communications or stakeholder engagement is a plus.

Working Environment:

• Requires travel within the 24-county region as well as attending breakfasts and evenings events
• Travel to MAGNETs Cleveland office 2-3 times a month for meetings
• Reporting to VP Client Engagement

Pay Band:

• Full-time salaried position $55000-$72000 a year

Required Experience:

IC