Service Coordinator

Service CoordinatorThe Service Coordinator works at SVdP's shelter / Interim Housing Communities to support daily shelter operations, maintaining a safe, welcoming, dignified space for residents. The ultimate goal of the program is to help residents heal from the trauma of homelessness and move forward to more stable and sustainable housing situations.This individual will partner with other personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency. This individual is calm, caring, kind, organized, dependable, able to help during stressful situations, and able to work well with many different people. The candidate must be prepared to navigate professional boundaries with clients/guests/residents, manage the emotional challenges of working in a high-needs environment, and demonstrate reliability in attendance. This role requires emotional resilience, self-awareness, and a strong commitment to showing up consistently for our guests and teammates.Key ResponsibilitiesWelcome, orient, and support residents during intake, stay, and exit; assist with move-in/move-out and connections to resourcesMaintain accurate electronic records according to approved proceduresMonitor space to ensure safety, cleanliness, dignity, and a respectful environmentAssist with meal service, distribution/inventory/tracking of supplies, and preparation/disassembly of spaces for residents. Note: The specifics of these duties vary based on location.Use the 10–4 Customer Service Rule when interacting with guests, volunteers, staffIdentify safety concerns, promptly clean up and report hazards, complete and report on required safety checksDe-escalate conflicts and assist with emergencies as neededComplete timely and accurate incident reportsWork collaboratively with staff, partners, and volunteers; support volunteers and new staff as neededParticipate in shift communication, trainings, meetings, and special eventsMaintain cleanliness and organization of sleeping areas, restrooms, common spaces, and work areasSupport SVdP's culture of "Let None Be Lost", welcoming volunteers and guestsComplete other tasks assigned by supervisorSkills and AbilitiesCommunication: ability to read, comprehend, speak and write clearly in EnglishCan stay calm during emergenciesBasic computer skills, including navigating the internet, using Microsoft Outlook, ability to learn and use databasesCompassionate customer service and good teamworkMinimum Hiring RequirementsHigh school diploma or GEDAt least six months working in social services or patient careMust have Level One Fingerprint Card by Day One of employmentCPR/First Aid within 90 days of hirePhysical RequirementsAble to stand, walk, bend, reach, and lift 50+ poundsHourly PayStarting Pay: $18/hourOvernight Differential: +$1.00/hour (10pm–6am)Training Menu (Attachment)All Programs Require: CPR, First Aid, TriageCrisis Prevention and Intervention (CPI)Trauma & Poverty Informed CareMental Health First Aid, including Suicide Risk Assessment and Safety PlanningOverdose Prevention, Recognition, and ResponseProfessional BoundariesMandated reportingAdditional IHC Required Trainings: Motivational InterviewingWorkplace Safety:Bloodborne PathogensPreventing and Responding to Sharps InjuriesHazardous Chemicals: SDS and LabelsBasics of Personal Protective EquipmentFire SafetyCultural CompetenceHIPAA: BasicsWriting Incident ReportsAdditional training opportunities to move up SC levels, as relevant: Volunteer EngagementBehavioral healthSVdP MediaSubstance abuseStages of changeOFE (Ozanam Formation Experience)Poverty Immersion experienceProject ManagementAbout St. Vincent de Paul: The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion. As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an equal opportunity employer. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.Equal Opportunity Employer including Disability and Veterans