Restoration Services Project Manager

Position Description Restoration Services Project Manager Revised March 2026 Fulltime- Non Exempt Position | Benefit Level Production Reporting Relationship To Restoration Division Manager Supervisory Relationship Restoration Technicians and Assistant Technicians Working Relationship Restoration Project Managers General Job Description Field Operations position requiring managing and supervising the company teams performing various property restoration services to residential and commercial clients. We work on properties damaged by smoke, flood, fire, water and storms. Project Manager will supervise 3-5 field production teams assuring compliance with company and industry standards, directing the teams to perform their work in a safe and efficient manner as well as managing the customer experience. Position will help with training and developing staff, help with daily dispatch and scheduling of crews and closing up projects. Accountable for the results on the projects assigned including margins, customer experience and other measurable metrics. ServiceMaster of Greater Pittsburgh is one of the leading providers of Specialty Cleaning, Property Restoration and Repair Services in the Western Pennsylvania area. Since 1981 we have served homes, buildings and businesses that have experience damage from fire, water, smoke, flood, storm and other events. Our home office is located in Oakmont Pennsylvania but service all of Allegheny, Beaver, Butler, Armstrong, Indiana, Washington and Westmorland counties each day. We also respond regionally and nationally to areas hit by hurricanes, storms and other disaster situations. We are part of the ServiceMaster Restore and ServiceMaster Recovery Management national franchise network. In addition to the restoration services offered we also provide complete construction and rebuilding services as well as a wide variety of retail non disaster related services. You can learn more about us by visiting us at servicemasterofgreaterpgh.com Critical and Important Functions of Position Managing the customer experience Manage and supervise crew compliance to industry standards Lead team to create a positive work experience for your teams Manage and lead teams to produce profitable projects Perform in the field job site inspections monitoring service quality and customer experience Manage the various technology aspects of the restoration project assuring compliance to standards Impact individual job profitability as well as overall department profitability by supervising all aspects of assigned projects Set the tone for each day with outstanding leadership during the crew dispatch as well as planning for the next day schedule Lead your team in providing outstanding job communications and critical documentation each day on each job Address the daily problems and issues that might come up through out the day or work week with poise and expertise Job Requirements and Qualifications Valid Insurable Pennsylvania Drivers License Ability to pass company required drug screening and criminal background check Willingness to participate in our 24 Hr emergency on call program one week out of every four weeks Ability to lift and carry 50lbs Ability to climb ladder to 10 ft Ability to climb steps, stand, stoop, kneel and crawl of extended period of time Ability to use Windows based software including Word, Excel, with ability to learn industry specific software Ability to communicate in English in written and spoken manner Proficient in business and construction math and geometry Needed Experiences and Proficiencies Comfort with working in changing and challenging situations in customers environments Demonstrated experience in leading people, crews, team mates in work situations Ability to learn and use mildly complex technical procedures and processes Demonstrated experience in being responsible for the results of assigned projects Familiarity with residential and commercial building components and materials Able to make observations and adjustments to daily schedule to achieve the mission goals of the team Comfortable with identifying deficiencies in operational process and making decisions to correct and rectify Ability to access the performance of the staff assigned to your projects and coach for improvement Comfortable working with and supervising a diverse team using each persons contributions to attain goals Demonstrated ability to plan and execute daily and weekly plan with minimal supervision Capable of handling hands on performance of work involved as the situation and need arises Capable of understanding financial aspects of crew performance and job results and managing to best outcome Demonstrated organization of time, documents and processes and effort Willingness and ability to problem solve and troubleshoot situations as they arise As part of the ServiceMaster of Greater Pittsburgh Team you will enjoy On going training and career development An opportunity to help people in their time of great need Monthly incentive bonus based on job performance Ample overtime Steady recession proof employment Health care program Company paid Life Insurance plan Company paid short and long term disability plan 401k with company matching provisions Paid holidays Personal Time Off Plan Extensive training and career development #J-18808-Ljbffr ServiceMaster of South Shore Inc