SERVER

Job Description

Job Description

Description:

I. POSITION PURPOSE

Responsible to provide/serve food, beverages or banquets to Club members and guests

II. ACCOUNTABILITIES

• Perform pre- and post-work shift duties
• Provide immediate attention to all members and guests upon seating
• Distribute menus, and answer questions
• If local water conservation laws permit, fill glasses with the ice water and answer questions and suggest menu items
• Take orders and suggestively sell food and beverage items, if appropriate
• Place orders with bartender and/or kitchen and inform cooks about any special cooking instructions
• May ice glasses, add garnishes, or other ingredients
• Place beverages on tray, deliver to members and guests and serves beverages
• Assemble food on trays; procure items from each station as necessary
• Serve meals and place dishes by courses in front of each person
• Check back to ensure member and guest satisfaction; replenish water and butter as necessary
• Remove soiled dishes and empty glasses; clean table as required
• Present dessert menus; suggests and serves desserts, coffee and after-dinner drinks
• Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks
• Present bill and obtain signature on chit, if applicable
• Keep tables, dining room and bus station areas clean
• Advise supervisor on any complaints as soon as they occur
• Perform clean-up and closing duties as assigned by manager
• Attend pre-meal meetings as requested by F&B Managers
• Consistently complies with all state, local, and Club laws and policies relating to the service of alcohol; informs manager if service to a member or guest is questionable
• Turn in signed tip declaration form weekly/daily, if applicable
• Thank members and guests; invites them to return
• May assist banquet personnel in setting up, serving and cleaning up after banquet functions
• Regularly inspect all front- and back-of-the-house service areas and equipment to ensure that sanitation, safety, energy management, preventive maintenance, and other standards of the department are met
• Other duties as assigned

III. MINIMUM REQUIREMENTS

• Experience that is directly related to the duties and responsibilities specified
• Demonstrated polished, professional appearance and presentation
• Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
• Ability to maintain quality and safety standards
• Strong reasoning ability and critical thinking skills
• Demonstrated strong oral and written communication skills to a wide variety of constituents
• Excellent interpersonal/relationship -building skills
• Proven record of providing excellent internal and external customer service

IV. Physical Demands and Work Environment

• Must be able to stand, walk, squat, reach, bend, climb, clean, walk on rough ground and lift up to 20 pounds
• Must be able to handle hot and cold interior and exterior conditions and exposure to dust, fumes and gases
• Independent mobility