Lead Retail Sales Associate

Lead Retail Sales Associate

Join the H-D Museum as a Lead Retail Sales Associate and help create an experience that will stay with visitors for a lifetime. Job Title: Lead Retail Sales Associate Location: Harley-Davidson's Corporate Retail Shop Juneau Ave, Milwaukee, WI

Job Summary: The Lead Retail Sales Associate supports the Assistant Retail Lead and corporate retail shop in overseeing the daily retail operations at Harley-Davidson's corporate store. This role plays a key part in ensuring operational efficiency, supporting team development, and maintaining a high standard of customer experience. The Lead Retail Sales Associate assists in sales performance, inventory management, and team supervision while upholding Harley-Davidson's brand values and initiatives.

Key Responsibilities

• Leadership & Team Support:
• Assist in leading and mentoring retail associates, fostering an engaging and performance-driven work environment.
• Support new hire onboarding, training, and ongoing development to build a knowledgeable and motivated team.
• Provide day-to-day guidance and supervision to staff, ensuring adherence to operational standards.
• Serve as the point of contact in the absence of the Assistant Retail Lead and Lead Retail Store.
• Guest Experience & Sales Performance:
• Ensure outstanding guest service by leading by example and coaching associates on service excellence.
• Support sales initiatives to help achieve or exceed key performance indicators (KPIs) and revenue targets.
• Assist in analyzing sales trends and customer feedback to identify opportunities for growth.
• Help execute in-store events, promotions, and product launches to enhance customer engagement.
• Store Operations & Inventory Management:
• Assist in managing daily store operations, ensuring compliance with operational policies and procedures.
• Oversee inventory processes, including receiving, stocking, and conducting cycle counts to minimize shrinkage.
• Ensure store presentation aligns with Harley-Davidson's merchandising and branding standards.
• Support cash handling procedures and ensure store security measures are upheld.
• Community & Brand Engagement:
• Act as a brand ambassador, reinforcing Harley-Davidson's heritage and values.
• Engage with internal teams to support museum events and retail-driven promotions.
• Foster relationships within the museum campus community to enhance collaboration and drive store traffic.

Qualifications

• 2+ years of retail supervisory or leadership experience in a high-traffic retail environment.
• Strong ability to support sales goals, customer engagement, and operational efficiency.
• Effective leadership and communication skills with a focus on coaching and team development.
• Strong organizational and problem-solving skills with attention to detail.
• Passion for Harley-Davidson's brand and culture is a plus.
• Flexibility to work evenings, weekends, and holidays as required.

Why Join Us? As a Retail Supervisor at H-D Corporate, you will play an essential role in delivering a legendary retail experience while developing leadership skills in a dynamic environment. If you are a motivated and enthusiastic retail professional, we invite you to apply and be part of our passionate team.

How to Apply: Interested candidates should submit their resume and cover letter detailing their experience and enthusiasm for the role.