Sr Application Analyst Certified - EPIC MyChart/Ambulatory

Sr Application Analyst Certified - EPIC MyChart/AmbulatoryAt Houston Methodist, the Senior Application Analyst position is responsible for expert-level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. This position works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst position proactively manages and troubleshoots issues within related IT teams and manages change. This position provides high-level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst position ensures the services provided contribute to the successful accomplishment of the mission of the department. This position makes recommendations regarding budget projections and project management.Qualifications:Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional; an additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experienceFive years' experience in IT or clinical or business workflowExperience supporting large scale clinical, ancillary or business environmentsCertification if appropriate to assigned application. (i.e. Epic) Epic certification must be maintained within 6 monthsEssential Functions:Acts as liaison between work teams and departments.Facilitates team and client meetings and delivers informative, well-organized presentations.Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members.Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports.Oversees and monitors multiple large-scale projects within multiple functional departments.Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management.Creates custom solutions or advanced configuration options to solve operational or workflow issues.Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning.Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT. Also participates in professional development. Completes Individual Development Plan (IDP).Supplemental Requirements:Business professional: YesOn Call* YesMay require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area YesCompany Profile:Houston Methodist is one of the nation's leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!Houston Methodist is an Equal Opportunity Employer.