Automotive Service Advisor

Job Description

Job Description

Company Overview & Benefits

At our organization, we believe that everyone should have the chance to find a fulfilling job, thrive in a supportive environment, advance their careers, and maintain a healthy work-life balance. As a family-owned business, we take pride in offering a competitive benefits package tailored to support your lifestyle. This commitment has earned us recognition as a Forbes Best Employer for seven consecutive years !

Associates who join us in a full-time capacity will become eligible for the following benefits starting on their 91st day of employment:

• Medical, Prescription, Dental, and Vision coverage
• Short & Long Term Disability Insurance
• Life Insurance and Ancillary Benefits
• Identity Theft Protection and Pet Insurance
• Paid time off for all major holidays and birthdays
• Advanced Leadership Training Programs to enhance career growth
• Discounts on popular brands such as Carhartt, Under Armour, STIHL, Milwaukee Tool, and DeWalt
• Internal recognition initiatives to foster an engaged workplace
• 401(K) plan with company matching
• Paid ASE testing and certifications

Our compensation structure includes:

• A weekend premium pay of $2.50 per hour for Saturday and Sunday shifts
• Base pay starting at up to $17.75 per hour

Compensation may vary based on individual experience. Please note that salary decisions are influenced by various factors, including the specific requirements outlined in the job description, the work location, any necessary travel, and current market conditions. Salary estimates found on external job boards may not accurately reflect the actual pay range for this position. For precise pay range details, please refer to the job description provided by our organization.

The Service Advisor will be responsible for delivering automotive services efficiently while ensuring excellent customer service. Associates will receive training to achieve Level I certification.

• Assist customers with their purchases in a sales-oriented environment
• Use computer systems to check product inventory and arrival dates
• Set up work orders for customers and schedule service work using the VAST system
• Communicate work orders and invoices clearly to customers
• Handle Retail Cashier duties, including processing customer payments
• Install batteries, balance wheels, and repair/install tires as needed
• Perform oil changes following LOF procedures when required
• Adhere to Loss Prevention and safety policies
• Interpret vehicle inspection results and provide appropriate service recommendations

• Excellent communication skills are essential
• Must successfully pass pre-employment drug screening and background checks
• Ability to read and speak English proficiently
• Strong interpersonal skills for effective communication with customers and colleagues
• Must be at least 18 years old
• Previous auto repair experience is preferred
• Prior retail experience is also preferred

Our organization is proud to be an Equal Opportunity Employer. We value diversity and strive to create an inclusive culture that harnesses the skills and talents of all individuals for the benefit of everyone involved. We do not discriminate against applicants or employees based on race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any other legally protected status. Our goal is to continue being recognized as an employer of choice, having received the Forbes Best Mid-Sized Company award for an unprecedented seven years in a row.