Operations Support SpecialistOrange County

Operations Support Specialist

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role

The Operations Support Specialist is a full-time opportunity within the Indirect Auto Operations team. This department is responsible for the oversight and facilitation of the Aftermarket Product Cancellations, Aged Titles and other dealer outstanding receivables and is involved in various project implementations. Please note that this is an onsite role based in our Irvine office.

What You'll Do

• Assist with the identification, submission, documentation and follow up of aftermarket product cancellation process
• Assist with the timely and consistent follow-up, research and resolution of aged unperfected titles
• Work closely with dealerships aftermarket product and title departments and internal team members to ensure relevant updates are requested, received, logged and perfected titles and aftermarket refunds are ultimately received
• Provide regular updates on title and aftermarket product cancellation refund and aged title status
• Obtain/maintain support images for team utilizing various systems and sources
• Contact Product Administrators, Dealers, DMVs and Internal as needed
• Provide reception desk backup
• Assist with various department tasks and special assignments as assigned by manager.
• Perform daily reconciliation of accounts between title and servicing system

What We Look For

• 1+ year's Office Administration experience
• 2+ years Dealer back office, DMV or indirect auto origination or servicing experience
• Proficiency in Microsoft suite of products
• Excel Formulas and Pivot Table experience preferred
• Strong Organization Skills, Strong Verbal and Written Communication
• Team oriented and the ability to work collaboratively and independently as needed

What We Offer You

• Competitive salary and stock option plan
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

The compensation range of this position in Irvine, CA is $22.00 - $27.00 hourly plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.