Patient Care Coordinator

Job Description

Job Description

At CPTE, we pride ourselves on our commitment to delivering exceptional patient care in a supportive, collaborative environment. With eight outpatient locations and growing, we are dedicated to fostering professional development, encouraging innovation, and helping our team members achieve their career goals. If you're passionate about making a difference in patients' lives and ready to grow your career, we'd love to hear from you!

CPTE is seeking a motivated and detail-oriented Patient Care Coordinator to join our Hudson, New Hampshire clinic. This is an excellent opportunity for someone who enjoys interacting with patients, thrives in a fast-paced environment, and takes pride in creating a welcoming and positive experience for every person who walks through our doors.

As a Patient Care Coordinator, you'll serve as the first point of contact for patients and visitors while supporting the day-to-day operations of the clinic. This role is essential in creating a welcoming, organized, and positive experience for every patient who walks through our doors. This is a full-time position averaging 30–40 hours per week. Evening availability is required.

Your Day-to-Day:

• Greet and welcome patients and visitors in a professional, friendly, and compassionate manner
• Answer incoming phone calls and direct patients to the appropriate team members efficiently
• Schedule appointments, verify insurance information, and assist with patient registration and intake processes
• Maintain accurate patient records and update information within electronic systems
• Coordinate closely with therapists and clinical staff to support efficient scheduling and patient flow
• Process payments and assist with insurance-related questions while maintaining confidentiality and accuracy
• Communicate clinic services, programs, and scheduling information clearly and professionally
• Manage multiple tasks and priorities while maintaining a positive and organized front desk environment
• Assist with light housekeeping duties to help maintain a clean and welcoming clinic environment, including wiping down treatment tables, assisting with laundry, and supporting daily clinic organization

As a proud member of Fusion Physical Therapy Partners, CPTE combines the close-knit feel of a local, PT-owned practice with the support and resources of a larger network. For you, this means:

• A supportive, team-oriented environment where your contributions are valued
• Opportunities for professional growth and development
• A culture that prioritizes work-life balance and employee well-being
• The opportunity to make a meaningful impact on patients' experiences and outcomes every day

Plus, a benefits package that includes:

• Paid time off plus 6 paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance

If this sounds like you, we'd love to hear from you!

• High school diploma or equivalent
• Previous experience in a receptionist, administrative, or customer service role preferred
• Strong organizational and multitasking skills with attention to detail
• Excellent written and verbal communication skills
• Strong computer proficiency and comfort learning new systems
• Professional phone etiquette and interpersonal skill
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Ability to work flexible afternoon and evening hours as needed
• Valid driver's license preferred

CPTE invests in a culture of inclusion and positivity and encourages all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CPTE is a proud member of Fusion Physical Therapy Partners.