Medical Support Assistant (Advanced)

Department: Department of Veterans Affairs The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Radiology/Nuclear Medicine Service at the Eastern Kansas Health Care System (EKHCS). Key Responsibilities FUNCTIONS Works collaboratively in an interdisciplinary coordinated care delivery model within Radiology/Nuclear Medicine Service, including participation in team huddles to manage, plan, and set priorities and deadlines for scheduling imaging studies. Coordinates with patients, radiologists, technologists, referring service teams, nurses, other VA medical centers, and external agencies. This includes communication with non-VA medical facilities, notifying patients of pre-appointment requirements, and following up on imaging orders. Monitors pre-appointment requirements to ensure readiness for patient appointment/procedure, including X-ray, lab work, and MRI safety screening. Runs data reports from VistA Radiology Package, Cerner, data dashboards (i.e. power bi) or Fileman to manage radiology scheduling lists. Validates the accuracy of exams, resolves issues, and ensures disposition of orders as required by policy. Verifies that the pre-procedure workup is complete and meets the requirements before procedures. Evaluates patient information such as lab results and pre-procedure clinical screening for MRI and PET exams. Interprets information to ensure the correct exam ordered by the physician is scheduled accurately. Participates in team meetings, provides input on operational issues, performs administrative follow-up actions on orders and consults, and educates providers about shared patients. Works collaboratively with the Office of Community Care to schedule radiologic/nuclear medicine procedures performed in the community. Supports patient safety standards by using two forms of identification and ensuring demographic information is updated to reduce returned mail and improve contactability. Explains the VA's insurance collection mandate, collects, scans, and updates health insurance information, aiding in the revenue process by identifying third-party insurance. Promotes Veteran registration for and utilization of My HealtheVet (MHV). Schedules appointments in appropriate scheduling packages and instructs patients on preparation procedures required before testing. Ensures timely scheduling and meets the clinically indicated date of the provider. Notifies section personnel about arriving patients and any STAT requests received. Work Schedule: Mon. - Fri. 8:00am - 4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $54307 – $70599/yr. Is this position remote or telework eligible? This position is eligible for telework. What is the application deadline? Applications close on 2026-11-10. Who is eligible to apply? This position is open under the 'Fed Internal Search' hiring path. Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-08 · Not affiliated with or endorsed by OPM or USAJOBS.gov #J-18808-Ljbffr Veterans Health Administration