Performance Marketing Strategy & Operations Lead

Job DescriptionThe Performance Marketing Strategy & Operations Lead will help build and scale a consistent enterprise-wide approach to global performance marketing across General Motors. Reporting to the Director, Global Performance Marketing, this role will sit within the Global Performance Marketing COE and serve as an objective strategic partner to Cadillac, GMC, Buick, Chevrolet, and key global markets. This leader will help translate the enterprise vision into practical standards, processes, operating rhythms, and activation principles across paid media, search, CRM, audience strategy, digital experiences & creative, lead generation & progression, measurement, and optimization. The successful candidate will bring broad based performance and digital marketing expertise, deep analytical skills, and strong strategic problem solving mindset. They will challenge assumptions, turn ambiguity into clarity through hypothesis-driven problem solving, reconcile competing perspectives, and provide an impartial point of view focused on business outcomes and long-term capability. Comfort with back-of-the-envelope analytics and a willingness to experiment aggressively with AI are also important. Major Duties and Responsibilities:Performance Marketing Standards and Governance Partner with the Director, Global Performance Marketing to define and implement GM’s enterprise performance marketing vision, principles, standards, and operating model. Set clear expectations across strategy, planning, activation, optimization, experimentation, measurement, and executive communication. Create scalable frameworks, playbooks, templates, definitions, and decision tools that improve consistency across brands, channels, agencies, and markets. Identify gaps in processes, capabilities, tools, and ways of working, and recommend practical enterprise solutions. Integrated Performance Marketing Strategy Help brands and cross-functional partners translate business objectives into integrated, full-funnel performance marketing strategies. Connect channel plans and performance indicators to customer behavior, brand health, commercial outcomes, and marketplace conditions. Evaluate the full set of business and marketing levers—including media, CRM, search, audiences, creative, site experience, offers, incentives, inventory, and channel mix—rather than defaulting to spend optimization alone. Provide an objective enterprise perspective on strategic choices, priorities, activation plans, and optimization opportunities, weighing business impact, customer value, incrementality, efficiency, scalability, feasibility, and strategic fit. Identify cross-brand patterns, risks, opportunities, and transferable best practices. Channel Activation and Optimization Excellence Partner with Media, CRM, Digital, Site, Creative, Analytics, Sales, and agency teams to connect strategy with in-market execution. Promote disciplined optimization that balances near-term performance with long-term brand health. Help teams distinguish execution issues, measurement limitations, marketplace conditions, and true strategic performance gaps. Process, Operating Rhythm, and Standardization Design and improve repeatable processes across annual planning, campaign development, activation, optimization, performance reviews, and post-campaign learning. Build consistent operating rhythms for cross-brand reviews, opportunity identification, escalation, decision-making, and action tracking. Monitor adoption of enterprise standards, identify barriers, and help teams improve implementation. Objective Strategic Counsel and Cross-Functional Influence Serve as a trusted, impartial advisor, grounding recommendations in customer needs, business context, performance evidence, and enterprise strategy. Challenge assumptions constructively and surface tradeoffs, risks, and unintended consequences. Build alignment across Marketing, Media, CRM, Digital, Site, Creative, Sales, Finance, Research, Analytics, Data Science, Technology, agencies, and global markets. Develop concise, executive-ready narratives that explain what is happening, why it matters, and what actions should follow. Capability Building and Global Scale Coach brand teams, functional partners, and agencies on performance marketing strategy, activation, optimization, and decision-making. Partner with Performance Marketing Leads across brands and markets to increase adoption, share learning, and scale effective approaches. Establish a common performance marketing language across GM while enabling appropriate local-market adaptation. Qualifications:Required Qualifications Bachelor’s degree.Approximately 8–10 years of experience in performance marketing, digital marketing, marketing strategy, channel planning, activation, or related disciplines. Strategy experience within an advertising or media agency, management consulting firm, or similar advisory environment. Strong knowledge of paid media, search, social, programmatic, CRM, audience strategy, website and conversion optimization, experimentation, attribution, and performance measurement. Demonstrated success creating standards, frameworks, processes, playbooks, or operating models that improve organizational performance. Ability to lead complex cross-functional work and influence stakeholders in a highly matrixed organization. Strong business acumen, with the ability to connect marketing choices to customer behavior, demand, sales, inventory, pricing, incentives, competitive activity, and market dynamics. Ability to distill complex data and information into clear strategic implications, decisions, and executive-ready recommendations. Strong facilitation, communication, relationship-building, and change-management skills, with the objectivity to challenge constructively and build trust across teams. Preferred Qualifications:Experience supporting multiple brands, business units, regions, or markets from a centralized center of expertise or enterprise strategy function. Comfort with back-of-the-envelope business analysis across the digital commerce and omnichannel funnel. Experience in automotive, retail, consumer products, technology, financial services, or another complex omnichannel industry. Ability to bring structure to ambiguity, turning broad objectives into repeatable processes and clear standards. Experience working globally and adapting enterprise frameworks to local-market needs. Familiarity with marketing technology, customer data, analytics, dashboards, measurement frameworks, and data visualization. Compensation:The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.The salary range for this role is ($140,100 - $186,700). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.#LI-MO1 About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at View phone number on click.appcast.io. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.SummaryLocation: Remote - United States; Warren, Michigan, United States of AmericaType: Full time