Unified Communications (UC) Engineer

Job Description Voice and Data Communications Engineer Employment Type Contract w2/1099/C2C Duties and Responsibilities Responsible for providing support to internal and remote users by installing, configuring, and upgrading telecommunication products including Avaya, CISCO, Aspect Unified Communication, Webex Audio/Video conferencing, VoIP, SIP, analog lines, eFax, and mobile devices. Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email. Monitor and maintain Client Voice Network and report issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using Remedy Portal ticketing system. Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products. Manage Helpdesk Tickets of Telecom related issues using Zendesk. Configure new hires user profiles for Voicemail and display name change on desk phones in a timely manner. Update equipment inventory documentation of the telephony and Voice network infrastructure. Maintain Voice network cabling closets and cable location inventory. Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy. Document work activities into meaningful incidents or tasks in the Zendesk system. Perform all duties in accordance with Client policies and procedures. Maintain inventories of all Client Telecom assets using the FCMS inventory and Verizon Portal to secure assets. Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices. Participate in meetings as required and directed to ensure clear communication within IT Operations. Install and move assets as required according to Client IT Operation processes. Responsibilities Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meeting industry standards. Develops, operates, and maintains voice, wireless, video, and data communications systems. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function. Education Bachelor’s degree in IT or related field or equivalent experience. Qualifications 1-5 years of experience developing, operating and maintaining voice, wireless, video, and data communications systems. 1-5 years of experience providing direction for communications activities related to large communication networks. Experience troubleshooting daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data/voice ports. Proven experience with telecom system PBX, ACD, UIP. Proven experience in asset management of hardware and software. Good technical understanding of network, telecommunications, and mobile devices. Proven experience with Call Center Environment. Skills Experience developing, operating and maintaining voice, wireless, video, and data communications systems (Required 1 Year). Experience providing direction for communications activities related to large communication networks (Required 1 Year). Experience troubleshooting daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data/voice ports (Required). Experience with telecom system PBX, ACD, UIP (Required). Experience in asset management of hardware and software (Required). Good technical understanding of network, telecommunications, and mobile devices (Required). Experience with Call Center Environment (Required). Bachelor’s degree in IT or related field or equivalent experience (Required). Flexible work from home options available. #J-18808-Ljbffr